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    • As a full-time soldier, entry-level Communications Engineer in the British Army, you'll:
    • Join one of three focused trades: Information Services, Networks, or…
    • Maintain a flexible approach to support evolving business requirements.
    • Exposure to Operational Technology (OT) systems and support.
    • Respond to technical support calls from other members of staff and communicate how to resolve issues.
    • We are committed to providing expert technical support and…
    • Providing first-line IS Helpdesk support.
    • Providing first-line technical support to customers and internal employees.
    • A proactive and customer-focused mindset.
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    • Serve as the first point of contact for IT support via phone, email, and ticketing system.
    • Maintain clear and accurate records of all support interactions in…
    • Ensure all IT activity is in line with Information Security policies and procedures.
    • Escalate incidents with accurate documentation to suitable teams, when…
    • Providing 1st line technical support for hardware and software issues.
    • On occasion provide on-site support for customers as and when required.
    • Competitive Package: Expect a salary that reflects your expertise, plus benefits designed to support you in and out of work.
    • Why It’s a Great Move.
    • Provide remote technical support; answering support queries via telephone or email to meet the agreed SLAs.
    • Maintain a high degree of customer service at all…
    • Provide clear and effective solutions or escalate complex issues to second-line support as needed.
    • Regular 1-1's with your line manager to review progress and…
    • Providing day-to-day support to the end-user base.
    • Experience of being the first point of contact for all inbound customer calls/emails/messages received into…
    • Providing 2nd line technical support, diagnosing and resolving a wide range of hardware, software and end-user issues.
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    • Logging calls, providing swift and accurate support, and resolving issues in line with our incident management standards.
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    • Based in Leeds you will be providing practical support to staff and students, across a range of systems and hardware ensuring that the educational needs of…

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Job Post Details

The Army logo
IT Support Technician (No Experience Needed)
The Army
·
4.1
Leeds
£27,282 a year
Permanent, Full-time
Apply on company site

Job details

£27,282 a year
Annual leave
Permanent, Full-time
Leeds

Full job description

Create a battle-winning cyber capability.

As a full-time soldier, entry-level Communications Engineer in the British Army, you'll:

  • Learn how to protect our frontline communications systems from cyber warfare threats
  • Join one of three focused trades: Information Services, Networks, or Infrastructure
  • Configure, deploy, and maintain operational and tactical communication systems
  • Engineer radios, satellite systems and computer networks
  • Build voice and data telecommunications networks
  • Earn an apprenticeship in Network Engineering or Cable Installing

To qualify, you must be between 16 years 6 months and 35 years 6 months, pass a basic fitness test, and have a grade C in GCSE Maths and grade D in GCSE English (or equivalent).

Set yourself up for life.

During your initial training, you'll earn £27,282. If you set your mind to it, you could reach Corporal within 5 years, earning £40,989.

You'll also receive 30 days' annual leave every year (plus bank holidays and extra leave after operations), free medical and dental care, cheaper living costs, and free gym and sports facilities.

Get skills, get qualified, get confident.

You Belong Here.

Pay: From £27,282.00 per year

Pay: £27,282.00 per year

Work Location: In person

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