First Line Support jobs in Nottingham

About Us

Survey Solutions is the UK's leading engineering surveyor, providing surveying services across the land, measured building, rail and underground utility sectors. We're on an ambitious growth journey and are looking for a Junior IT Support Technician to join our small, friendly IT team.

The Role

Reporting to the IT Manager, you'll be the first point of contact for IT support across the business, helping colleagues in our offices and working remotely with hardware, software and account issues. It's a hands-on, varied role, ideal for someone with 1–2 years' IT support experience who wants to grow their career. More complex issues are escalated to the IT Manager or our third-party support partners, so you'll always have support while you learn.

As this role will require travel to our offices on occasion YOU MUST HOLD A UK DRIVING LICENSE TO BE CONSIDERED FOR THIS ROLE

Key Responsibilities

• Provide first-line IT support in person and remotely, logging and updating helpdesk tickets and keeping users informed.
• Troubleshoot common Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive) and business application issues, escalating where needed.
• Build, configure and deploy laptops, desktops and peripherals, including basic hardware repairs and upgrades.
• Handle password resets, MFA enrolment and basic user administration in Active Directory and Microsoft Entra ID using documented procedures.
• Support joiner, mover and leaver processes, including account setup, equipment preparation and IT inductions for new starters.
• Keep the IT asset register and software licence records up to date.
• Help diagnose basic network and Wi-Fi connectivity issues.
• Write and maintain simple user guides and knowledge-base articles.
• Follow IT security policies, promote good security habits and report suspected phishing or security incidents.
• Visit regional offices when required and help with office moves, equipment rollouts and IT projects.

About You

Essential

• 1–2 years' IT support experience, gained through employment, an apprenticeship or similar.
• Good working knowledge of Windows 10/11 and Microsoft 365 applications.
• Experience setting up and troubleshooting PCs, laptops and peripherals.
• Experience using a helpdesk or ticketing system.
• A basic understanding of networking (IP addressing, DNS, DHCP, Wi-Fi).
• A friendly, patient manner and the ability to explain technical issues to non-technical colleagues.
• Well organised, with good attention to detail and the judgement to know when to escalate.

Desirable

• Exposure to Active Directory, Entra ID, Intune or Exchange Online.
• Experience supporting Microsoft Dynamics 365 or Business Central.
• An entry-level certification such as CompTIA A+, CompTIA Network+ or Microsoft 365 Fundamentals.

Training & Development

We'll invest in your development, with training in areas such as Microsoft 365 administration, Intune, networking, cyber security, Azure and PowerShell, and a clear pathway towards an IT Support Technician or IT Administrator role.

What We Offer

• 24 days' holiday, rising to 30 with length of service, plus bank holidays.
• Flexible working hours and flexible holidays.
• Christmas bonus.
• Life assurance and company sick pay.
• Health and wellbeing schemes, including a wellbeing helpline.
• Long service awards, birthday gifts and a Refer a Friend scheme.