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Job Post Details

1st Line Support Analyst
Sharp
·
3.8
High Wycombe
•
Hybrid work
Permanent, Full-time
Apply on company site

Job details

Pay information not provided
Permanent, Full-time
Hybrid work in Oakingham House Frederick Place, High Wycombe

Full job description

Company Name:
Sharp Business Systems UK PLC

Location:
High Wycombe

Advert Closing Date:

Job Number:
JO-2610-2744

Work Type:
Permanent / Full Time



1st Line Support Analyst



Location: High Wycimbe

Hybrid working: 3 x in the office, 2 x from home



Are you personable, technically minded, and ready to take the next step in your IT career? Sharp UK is looking for a 1st Line Support Analyst to join our helpdesk team in High Wycombe. If you enjoy solving problems, providing outstanding client service, and developing your technical skills, we’d love to hear from you.



What You’ll Be Doing



You will deliver high quality technical support and maintain strong communication throughout when dealing with our valued clients. Reporting directly to the Helpdesk Manager, you’ll play a key role in managing and resolving support requests while helping us maintain our excellent reputation and client satisfaction.



Your responsibilities will include:



  • Owning, updating, and progressing support tickets to give clients confidence in our service.
  • Meeting Key Performance Indicators (KPIs) to ensure high standards of service delivery.
  • Organising and prioritising your daily workload to meet client expectations efficiently.
  • Using your technical knowledge to resolve issues and escalate where necessary.
  • Communicating clearly, professionally, and positively with clients and colleagues.
  • Actively developing your technical skills and contributing to team productivity.
  • Representing Sharp IT Services professionally to support client retention and business growth.


What We’re Looking For



We’re seeking a motivated team player with a passion for IT and a strong client-service mindset. You’ll ideally bring:



  • A friendly, professional, and approachable attitude
  • A strong desire to grow your skills in IT support
  • Excellent verbal and written communication skills
  • At least 2 years’ experience in IT support
  • Intermediate knowledge of:
    • Microsoft Server and Desktop Operating Systems
    • Microsoft 365 and Azure
    • Virtualisation, Networking, Firewalls, and Cyber Security
  • Basic understanding of backup solutions and antivirus tools
  • Awareness of Remote Monitoring and Management (RMM) tools

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