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Job Post Details

Reservations Agent Day - job post

DiamondAir International Ltd
London TW6 2TA•Hybrid work
£28,500 - £30,000 a year - Permanent, Full-time

Job details

Pay

  • £28,500 - £30,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Every weekend

Location

London TW6 2TA•Hybrid work

Benefits

Pulled from the full job description

  • Employee discount
  • Bereavement leave
  • Free parking
  • Company pension
  • Discounted or free food
  • Health & wellbeing programme
  • Company events

Full job description

Position: Reservations Agent Day

Effective Date: May 2026

Location: 3 World Business Centre, Newall Road, Hounslow, TW6 2TA

Working hours: Shift Rosters Apply (5 on 2 off including Saturdays and Sundays) (3 days from the office 2 days remote)

Salary: £28,500 - £30,000

Reporting to: Reservation Manager

__________________________________________________________________

About Us: At DiamondAir, we specialise in delivering premium airport concierge services, ensuring seamless travel experiences for our clients. We pride ourselves on exceptional service, professionalism, and efficiency.

About the Role: We are looking for a Reservations Agent to join our dynamic team. In this role, you will be responsible for processing bookings, assisting clients with their requirements, and ensuring a smooth reservation experience.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and online platforms.
  • Process reservations accurately and efficiently.
  • Provide expert advice on DiamondAir services, availability, and pricing.
  • Maintain clear communication with internal teams to ensure a seamless delivery experience.
  • Resolve customer issues promptly and professionally.
  • Uphold company standards of excellence in customer service.

What We’re Looking For: ✔ Strong communication skills – both written and verbal. ✔ Previous experience in reservations, travel, or hospitality (preferred but not essential). ✔ Excellent attention to detail and accuracy in processing bookings. ✔

Ability to multitask and work under pressure in a fast-paced environment. ✔ Proficiency in using booking systems or willingness to learn. ✔ A team player with a positive attitude and professional demeanour.

Perks & Benefits: ✨ Competitive salary & performance incentives. ✨ Opportunities for career growth and development. ✨ Lifestyle benefits & discounts. ✨ Supportive and friendly work environment.

If you are customer-focused, highly organised, and passionate about delivering outstanding service, we’d love to hear from you!

Pay: £28,500.00-£30,000.00 per year

Benefits:

  • Bereavement leave
  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • On-site parking

Work Location: In person

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