Floating Housing Support Worker jobs

Job title: Floating Support Worker

Working hours: 22.29 per week

Shift pattern: 2 on 3 off , working between hours 08:00am -8:00pm

Prorated starting salary: £16,474.77 per annum

MISSION STATEMENT

“It’s all about You.”

Purpose

To provide high quality support to individuals living in dispersed properties, with a wide range of support needs, including mental health issues, the use of or misuse of alcohol and / drugs, and those individuals with complex needs, impacting on their ability to sustain accommodation.

To work with individual residents to assess needs, develop support plans and safety plans, maximise income, improve living skills, confidence, and resilience, and a have a clear pathway to move on.

To enable and support the residents to access a range of support internally and externally with partner organisations and agencies to help them reach their personal goals.

To support the residents to prepare for, identify, and secure suitable accommodation to enable move on to independent living as soon as they are ready to do so, and within contract specific timeframes.

Key Tasks

1. Working within key-working arrangements, progressing person centred plans towards move on and independent living.

2. To promote residents’ health and economic wellbeing, including maximising income and minimising loss for the Association.

3. Promote partnership working, signposting, and supporting access to services, enabling residents to meet their desired outcomes and aspirations.

4. To have joint responsibility for the provision of high-quality housing management functions.

Duties and Responsibilities

1. Working within key-working arrangements, progressing person centred plans towards move on and independent living.

1.1 Ensure all administrative tasks are completed and, where necessary signed by the residents in accordance with the Association’s policy and procedures.

1.2 Ensure residents are provided with contact information to enable them to contact appropriate staff team members in case of emergency or crisis.

1.3 Deliver a high quality support service to residents living in dispersed properties, ensuring face to face visits and welfare telephone support take place in accordance with the contract requirements.

1.4 Have responsibility for individual case management, utilising SASSHA system, (and any other required internal or external system) and following Association policy, procedure and processes in relation to allocation and move in, support planning, risk management, outcome and impact, and move on.

1.5 Managing a caseload of residents to support, develop and coach them to achieve and maintain sustainable outcomes in a wide range of areas, including sustaining accommodation, health and well-being, education, training, and employment.

1.6 To facilitate and attend internal case reviews, contribute to external meetings and statutory case reviews, and progress assessment and referrals as appropriate.

1.7 To be trained and proficient in the application of a range of tools/assessments in order to progress residents’ support and risk needs.

1.6 To ensure all records are up to date, accurate and compliant, and incorporated within the residents’ personal records, giving due regard to any Housing Management and Risk Management Systems and in line with the Association’s policy and procedures.

1.7 Provide case studies and progression reports as required and to timescales.

2. To promote residents’ health and economic wellbeing, including maximising income and minimising loss for the Association.

2.1 To ensure residents are actively engaged in health and wellbeing programmes both internally and delivered through partners.

2.2 To facilitate and support attendance at health appointments, health checks and screening services to ensure an improvement in their wellbeing.

2.3 To ensure residents secure both personal income and housing benefit: -

• Complete on-line personal benefit claim i.e. Universal Credit, ESA etc
• Complete on-line Housing Benefit claim

2.4 To participate in the collection of all rental income including Housing Benefit, Direct Charge and current or former Rent Arrears by utilising the associated policies and processes.

2.5 To support the collection of any associated debt due to an act of vandalism in-line with the Associations policy and procedure.

3. Promote partnership working, signposting and supporting access to services, enabling residents to meet their desired outcomes and aspirations.

3.1 Develop strong positive engagement with residents, with effective activity planning, good communication, and the use of an asset-based approach.

3.2 Utilise Resident Meetings, to consult and encourage positive take up of internal and external programmes of activity.

3.3. Work closely with specialist colleagues and Association departments, promoting relevant initiatives/activities and encouraging attendance at such events.

3.4 Develop, strengthen and promote relationships with partner agencies, signposting and supporting residents to engage and enabling them to meet their desired outcomes and aspirations. This may also include

• Having knowledge of and utilising referral pathways for services
• Attendance at networking and promotional events as and when required
• Promotion of positive community engagement

4. To have joint responsibility for the provision of high-quality housing management functions.

4.1 Welcome residents and provide excellent customer service at all times by informing them of the provisions available within the Association.

4.2 Supervise the admission (move in) and departure (move on) of residents including responsibility for timely completion of all associated administration.

4.3 Maintain exemplary community and neighbour relations through effective communication and specifically high-quality incident management.

4.4 To comply with all Health and Safety and Safeguarding arrangements, and to educate residents in the understanding of their responsibilities in these areas, including compliance with rules that relate to the project.

4.5 Ensure all flat/room checks are carried out and recorded in line with Association Policy and Procedures, using the opportunity to review, address, and identify actions and solutions that enable the resident to improve their flat/room cleanliness and management skills.

4.5 Effective void performance and management in accordance with Association performance targets, to include the joint cleaning and preparation of flats/rooms for occupation as required. Ensure void management and occupancy systems are up to date to enable new referrals and timely move in to minimise void financial loss.

4.6 Ensure that all property repairs or maintenance work is reported in a timely manner, using both internal and external reporting pathways as appropriate to the property.

4.7 To jointly maintain the hygiene and cleanliness of any office and communal areas that you use as a base or attend from time to time in the course of your work.

4.8 When receiving a complaint from a resident or member of the community, ensure the complaint is recorded and progressed in line with the Associations Compliments, Comments & Complaints Policy and Procedures.

5. Ofsted Standards: For Ofsted registered sites, to adhere to all Ofsted regulations and standards, provide quality and consistency of service and property standards to continually meet the Ofsted regulations, and be part of the preparation for Ofsted inspections.

5.1 Be responsible for ensuring the site and services provided meet the requirements of Ofsted.

5.2 Contribute and support the Project Manager and other Association staff in preparing for Ofsted inspections.

6. General

6.1 Participate in any training and professional development that may be considered necessary in developing the Association’s services.

6.2 Take responsibility for taking reasonable care with regards to yourself, colleagues, residents, stakeholders, and visitors with regards to health and safety.

6.3 Strict adherence to confidentiality, data protection and related legislation is required at all times.

6.4 Work in accordance with the Association’s Safeguarding Policy & Procedures at all times.

6.5 Treat everybody with respect and demonstrate commitment to equality, diversity and inclusion.

6.6 Promote good practice through adhering to the Association’s Values and demonstrating the Association’s Behavioural Competencies.

6.7 Attend any meeting as directed by the line manager as and when required.

6.8 To be mobile and have access to transport to attend different project locations, dispersed properties, and meeting locations at all times when on duty.

6.9 The function, tasks, duties, and responsibilities identified are not necessarily exhaustive or restrictive. Other duties may be further advised which are also commensurate with the post.

Please note: We are unable to offer visa sponsorship for this position. Applicants must have the existing right to work in the UK.

Pay: £27,716.64-£31,041.48 per year

Experience:

• Support Worker : 1 year (required)

Licence/Certification:

• UK Drivers Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person