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    • * Recording kitchen, bathroom and flooring colour choices.
    • You’ll be out visiting customers, carrying out kitchen and bathroom surveys, taking measurements,…
    • Extensive knowledge of construction processes related to flooring installation including materials, techniques, and safety standards.
    • Working hours: Full-time, including weekends on a rota basis.
    • Paid training and development opportunities.
    • Healthcare cash plan (Simply Health).
    • With full training provided, you'll learn how to:
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    • Because jobs don’t always run exactly as planned.
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    • Protect flooring, fixtures, fittings and tenant belongings during works.
    • Location: Birmingham & surrounding areasCompany: EXIN Construction LtdJob Type: Full-…
    • This is an excellent opportunity to become part of a reputable and expanding contractor delivering high-quality repairs and refurbishment work to occupied and…
    • Undertake flooring and other associated finishing works.
    • Salary:* Competitive, dependent on experience.
    • Employment Type:* Full-time, Self employed.
    • Electrical and flooring completed by others.
    • We are currently looking for Multiskilled Engineer; this will be for an ongoing contract with all works undertaken…
    • You will be required to fulfil and understand our customer’s needs by providing an inspirational, creative consultation and making the customer experience one…
    • Experience fitting a range of flooring products including vinyl, safety flooring, and laminate flooring.
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    • Salary: £40,000 per annum + 3% monthly commission*.
    • They are looking to expand their UK sales team and are recruiting for a dynamic Business Development…
    • Pay: Up to £230 per day.
    • Work Type: Full-time salaried employment with a company van or self-employed subcontractor opportunities.
    • You'll essentially be responsible for a variety of commercial flooring fit out projects in the midland’s region.
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Customer Liaison Officer
Exin Construction ltd
Birmingham
£28,000 - £35,000 a year
Fixed term contract, Full-time
Apply now

Job details

£28,000 - £35,000 a year
Fixed term contract, Full-time
Birmingham

Full job description

Customer Liaison Officer – Join Our Team!

Location: Various locations

Salary: Negotiable

Hours: 8:00am–5:00pm, with occasional out-of-hours work

Contract: Fixed-term with the possibility of becoming permanent

Driving Licence: Full UK Driving Licence Essential

Are you a people person who loves being out and about?

Do you enjoy meeting new people, building relationships and making a real difference to customers?

Are you organised, confident and not afraid to pick up the phone or knock on a door?

If so, we want to hear from you!

We are looking for a friendly, enthusiastic and motivated Customer Liaison Officer to join our team.

This isn’t your typical office-based customer service role. You’ll be out visiting customers, carrying out kitchen and bathroom surveys, taking measurements, helping customers choose colours and flooring, booking appointments and working closely with our construction teams.

Every day is different!

What Will You Be Doing?

As a Customer Liaison Officer, you’ll be the friendly face of our company and an important link between our customers, tenants, contractors and internal teams.

Your role will include:

* Visiting tenants in their homes and building positive relationships.

* Booking appointments for kitchen and bathroom surveys.

* Carrying out kitchen and bathroom surveys.

* Taking accurate kitchen and bathroom measurements.

* Talking customers through their options and helping them make decisions.

* Recording kitchen, bathroom and flooring colour choices.

* Making sure customer choices are accurately recorded and passed to the relevant teams.

* Keeping customers informed about upcoming works and appointments.

* Dealing with customer queries and concerns.

* Supporting vulnerable customers and identifying any safeguarding concerns.

* Following up missed appointments and rearranging surveys.

* Managing your own diary and appointments.

* Working closely with surveyors, contractors and site teams.

* Completing customer records, surveys and general administration.

* Helping to ensure customers receive an excellent service from start to finish.

The Person We’re Looking For

We’re looking for someone who is:

* Friendly and approachable

* Confident speaking to people face-to-face

* A great communicator

* Organised and reliable

* Comfortable visiting customers in their homes

* Confident taking measurements

* Good at problem-solving

* Able to manage their own workload

* Comfortable having difficult conversations when needed

* A good listener who genuinely cares about customers

* Confident using computers and Microsoft Office

* Able to work independently but also as part of a team

* Flexible and willing to work outside normal hours when required

You don’t necessarily need previous experience in construction.

If you’re someone who is confident, practical, organised and great with people, we’d love to hear from you.

Essential Requirement

A full UK driving licence is essential, as the role involves travelling between customer properties and different work locations.

Experience That Would Be a Bonus

Experience in any of the following would be advantageous:

* Customer Liaison

* Social Housing

* Housing

* Construction

* Property Maintenance

* Surveying

* Kitchen & Bathroom Refurbishment

* Customer Service

* Property Management

But don’t worry if you haven’t worked in construction before — we’re interested in the person as much as the experience.

Why Join Us?

This is a fantastic opportunity to join a growing team where no two days are the same.

You’ll spend your day meeting customers, visiting properties, carrying out surveys and working alongside different teams to help deliver improvements to people’s homes.

If you enjoy getting out from behind a desk, meeting people and making things happen, this could be the role for you.

Ready for a New Challenge?

If you’re enthusiastic, hardworking and think you’d be a great fit for our team, we’d love to hear from you!

Apply today and become part of our team.

Pay: £28,000.00-£35,000.00 per year

Licence/Certification:

  • Driving Licence (required)

Work Location: On the road

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