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Key Account Manager (Business to Business - B2B)

Location: Orpington / Hybrid with UK travel

We have an exciting opportunity for a Key Account Manager to join Tapi Smart Flooring Solutions, our fast-growing B2B team!

Our partners include social housing providers, housebuilders, build-to-rent operators and insurers who rely on us to supply and fit great flooring in homes right across the country. As we grow, we need a relationship champion to look after our most important customers and help them do even more with Tapi.

If you love building partnerships, spotting opportunities others miss and making customers feel truly looked after, this is the role for you – apply today!

Your Responsibilities

• Take day-to-day ownership of a portfolio of key B2B accounts across social housing, insurance, housebuilding and build-to-rent.

• Build strong, trusted relationships at every level – from operational contacts to senior decision-makers.

• Grow share of wallet by finding new opportunities within each account – more properties, more regions, more products and more supply & fit.

• Make sure Tapi is considered for every flooring need within our partners' businesses, from empty homes and retrofit to communal areas.

• Create and own account plans, forecasts and pipeline, and run regular account reviews with customers.

• Monitor SLA performance and reporting, and work closely with the B2B Operations Manager to resolve issues quickly.

• Lead insurer relationships and SLA reporting for our insurance partners.

• Protect margin and keep a close eye on account profitability.

• Report on revenue from existing accounts against target, account growth, gross margin achieved and retention rate.

• Always look for ways to continuously improve for customers, colleagues and the wider Tapi business.

The Big Package

• Colleague discount

• Salary sacrifice pension

• Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)

• Employee Assistance Programme

• A day off for your birthday

• Cycle to work scheme

• Enhanced family leave

• Life Assurance

About You!

• People are your bag – you get them, you understand them and you know how to grow a relationship into a long-term partnership.

• You've got a strong track record in key account management in a B2B environment – ideally flooring, construction, housing, insurance supply chain or property services.

• You see 100% of target as the minimum – not job done! – and you're always looking for the next opportunity within an account.

• You're commercially sharp and comfortable talking forecasts, margins and SLAs.

• Good judgement is key – you don't shy away from difficult conversations and manage them with Tapi charm, always working towards the best outcome.

• You're super organised and can juggle multiple accounts without dropping the ball.

• You're Tech Savvy and happy using CRM and reporting tools – and if you don't know something, you find out!

• Full UK driving licence

• You'll be a brand ambassador and ooze the Tapi difference.

Get to Know us!

Hello, we're Tapi and we're slightly obsessed with floors! We're a flooring retailer with a difference, here to blow a breath of fresh air into carpet and flooring shopping – and we'd love for you to join the revolution.

Our story started in 2015, when a handful of flooring specialists decided to do things differently. Our mission was simple: make buying flooring reassuringly simple for our customers – and show that it could be fun! Since then we've grown to 253 stores, with a fleet of home consultants on the road nationwide. We're the largest flooring retailer in Britain and our customers rate us 'Excellent' on Trustpilot!

Tapi Smart Flooring Solutions is where we take everything we've learned in homes and bring it to our business partners. Using our national store network and fitting capability, we supply and fit flooring for social housing providers, housebuilders, build-to-rent operators and insurers – and we're growing fast.

So, what's the secret to our success? Our people. Even though there are around 1,500 of us, we're still a company with family values at heart. Wherever you're based – at the office, in a store or on the road – we all work together as one team. It's a happy place to work, and when you love what you do, customers see that too.

Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.

INDHP