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    • Ensure full compliance with health and safety,licensing,food hygiene,and all O2 Arena operational requirements,representing the brand to the highest standard.
    • Maintain high standards in product quality, presentation, cleanliness, and food safety.
    • You’ll work closely with the Store Manager to keep daily operations…
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    • The Food Service Assistant will be required to serve hot and cold food alongside carrying out general daily/weekly cleaning duties.
    • Drive revenue opportunities through knowledgeable food and beverage service.
    • Passion for exceptional food, wine, and service.
    • Free meals while on duty.
    • Maintain strict compliance with food safety and hygiene regulations.
    • Knowledge of food safety standards and best practices in hygiene management.
    • Loves hospitality, music, food, and community culture.
    • Leads with positivity, energy, and confidence.
    • Creates welcoming experiences for both customers and staff…
    • Be knowledgeable about the current menu and our suppliers, assisting customers with their food and drink choices.
    • Welcome and greet all customers upon entrance.
    • Extensive food preparation and cooking expertise across various cuisines.
    • Experience in restaurant or hospitality environments, demonstrating adaptability under…
    • Ensure compliance with food safety regulations.
    • Experience in food preparation and handling.
    • Knowledge of food safety practices and regulations.
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    • Previous experience working in restaurants or hospitality establishments is…
    • A passion for high quality food.
    • Delivery of quality food alongside the kitchen team.
    • Assist in maintaining food hygiene and safety standards.
    • Previous restaurant experience is highly desirable.
    • The successful candidate will be responsible for preparing high-quality dishes in a fast-paced restaurant…
    • Maintain food hygiene policies and regulations.
    • A passion for high quality fresh food and a commitment to great service.
    • 5.6 weeks holiday per year.
    • Take accurate food and drink orders using the restaurant's ordering system.
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Job Post Details

Maki Ramen logo

Assistant General Manager - SO15 QE - job post

Maki Ramen
2.4 out of 5 stars
Southampton SO15 1QE
£31,000 - £43,000 a year - Full-time

Job details

Pay

  • £31,000 - £43,000 a year

Job type

  • Full-time

Location

Southampton SO15 1QE

Benefits

Pulled from the full job description

  • Employee discount
  • Sick pay
  • Store discount
  • Discounted or free food

Full job description

Up to £43,000 OTE

Pay:£31,000.00-£32,000.00 per year + tips

Pay Rate:Up to £43,000 OTE

Hours:45-50 per week

Role:Assistant General Manager (Full Time)

Commencement Date:June 2026


Be part of something new – join Maki & Ramen


We're Maki & Ramen – a growing,Japanese-inspired dining brand known for our homemade ramen and freshly prepared sushi. With a strong focus on quality and warm,attentive service,we’re passionate about delivering a memorable experience for every guest.


Maki & Ramen Southampton is looking for an experienced and driven Restaurant Assistant General Manager to lead the launch and shape the future of this exciting new site. If you're ready to take the next step in your career and be part of a vibrant,expanding team,we’d love to hear from you.


Key Responsibilities:

We’re looking for confident,adaptable individuals excited to be part of something new. You’ll receive full training to help you settle into the Maki & Ramen way and lead with confidence from day one.


As Restaurant Assistant General Manager,you'll play a key role in launching and running our new site. You’ll be responsible for overseeing all aspects of day-to-day operations – from managing the team and ensuring exceptional customer service,to driving performance,maintaining high standards,and delivering strong commercial results. Some of your responsibilities are listed below and are not limited to:

  • Oversee all aspects of restaurant operations within a high-traffic,event-driven venue,ensuring smooth and efficient service before,during,and after arena events.
  • Lead,develop,and inspire a large and diverse team,upholding exceptional standards of hospitality,culture,and performance in a fast-paced environment.
  • Drive commercial performance,including revenue maximisation,upselling initiatives,cost control,labour management,and full P&L accountability.
  • Ensure full compliance with health and safety,licensing,food hygiene,and all O2 Arena operational requirements,representing the brand to the highest standard.
  • Collaborate closely with arena stakeholders (security,events,facilities,suppliers) to coordinate logistics,anticipate visitor surges,and maintain an excellent guest experience during peak trading periods.


Required Skills and Experience:

  • High-volume operational expertise,with proven ability to manage rapid table turnovers,queue control,and increased footfall during event times.
  • Outstanding leadership and communication skills,capable of motivating large teams,delegating effectively,and sustaining morale in demanding situations.
  • Strong commercial and analytical acumen,confidently interpreting data (covers,average spend,labour percentages,wastage,forecasts) to support consistent profitability.
  • Resilience and adaptability,able to maintain control during operational challenges,last-minute event schedule changes,or unexpected spikes in demand.
  • A commitment to delivering a premium guest experience,ensuring service quality remains high despite volume,pressure,and time constraints.


As a part of the team,you will receive a motivated and friendly working environment and a competitive salary + tips on top an opportunity to expand your career.

What are you waiting for? Join us today!

Job Type:Full-time

Benefits:

  • Discounted or free food
  • Employee discount
  • Sick pay
  • Store discount


Experience:

  • Restaurant management:1 year (required)
  • Hospitality:1 year (required)
  • Customer service:1 year (required)
  • Management:1 year (required)


Licence/Certification:

  • Food Safety Level 2 (preferred)
  • Food Allergen Training (preferred)
  • Personal Licence Holder (preferred)


Work Location:In person

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