Goals are the premier five a side football centre operator in the UK offering state of the art facilities throughout the country. We pride ourselves in exceeding customer expectation in levels of service delivery and the quality of our facilities.

We employ people who are passionate about delivering these promises and who can work best in a fast paced and fun sporting environment. A fast-growing company where there are opportunities for those with the skills to match their ambition.

This role is primarily a Team Member position, with additional Shift Supervisor responsibilities undertaken when management cover is required.

Overview of main duties and responsibilities:

The post holder will be responsible for carrying out Team Member duties as their core role, supporting the day-to-day operation of the Club across reception and bar functions.

In addition, the post holder will be required to step into the Shift Supervisor role on an ad-hoc basis, providing senior cover in the absence of a Manager and ensuring operational standards are maintained.

This is not a full-time supervisory role. Shift Supervisor duties will only be carried out when required and agreed.

Team Member Duties (Primary Responsibilities)

You will be responsible for delivering a high standard of customer service across the Club, including:

Providing a professional and welcoming front-of-house service
Managing bookings, enquiries, and payments accurately
Handling face-to-face and telephone sales
Operating tills and booking systems confidently
Working efficiently in a busy bar environment
Delivering high standards of service, cleanliness, and presentation
Building rapport with customers to encourage repeat visits and increased spend
Handling cash and card transactions responsibly
Supporting promotions and Club initiatives

As part of our service requirements, you will be expected to work shifts that include evenings and weekends. As bar duties form part of this role, applicants must be 18+.

Shift Supervisor Duties (Additional Responsibility)

When providing management cover, you will:

Act as the senior person on duty in the absence of a Manager
Ensure service, safety, and operational standards are maintained
Supervise and support Team Members on shift
Deal with escalated customer issues appropriately
Carry out opening and closing procedures when required
Complete basic administrative and cash-handling tasks
Communicate effectively with the Management Team regarding any issues arising during the shift

Skills and Requirements

Strong customer service and communication skills
Ability to work under pressure in a fast-paced environment
Good organisational and administration skills
Computer literate, including basic Word and Excel
Experience of cash handling and customer transactions
Ability to lead by example when acting in a senior capacity

This role is suitable for individuals seeking additional responsibility and development, with the opportunity to progress towards management roles within the Company.

Our team members are encouraged to develop their careers and as a company we provide support, training and guidance to assist individuals in achieving their career aspirations.

In return we will provide you with an exciting and bustling working environment that will motivate and reward you.

Benefits: