Foreign Language jobs in Birmingham

Customer Service & E-commerce Advisor (Pawnbroking & Retail)
Leamington Spa

Cashbrokers Leamington Spa is looking for a motivated and dependable individual who is keen to build a long-term career within a small, supportive team. This is a hands-on position offering real variety, responsibility, and the opportunity to develop valuable skills across e-commerce, retail, and financial services.

The Role

This is a varied, customer-facing role combining e-commerce operations with in-store customer service and financial transactions.

Working both independently and as part of a small team, you will play a key role in managing our online sales operations while also supporting in-store activities when needed.

Key Responsibilities

• Preparing, photographing, and listing items for sale across e-commerce platforms (including eBay)
• Managing online orders and returns
• Handling customer enquiries via phone, email, and online platforms
• Supporting and maintaining our social media presence
• Providing face-to-face customer service in-store, including pawnbroking, buybacks, retail sales, precious metals transactions, and foreign exchange services during peak trading periods and staff holidays

This is a genuinely diverse role where no two days are the same, ideal for someone who enjoys learning and taking on new challenges.

Working Hours

• Full-time, 5 days per week, Monday to Saturday
• Working 2 out of every 4 Saturdays, with a weekday off in lieu

About You

We’re looking for someone who takes pride in their work and is keen to develop within a long-term role.

You will be someone who:

• Communicates confidently and professionally, both verbally and in writing
• Is reliable, trustworthy, and comfortable working independently when needed
• Has a friendly, approachable manner and enjoys dealing with customers from all backgrounds
• Is organised, adaptable, and able to manage a varied workload in a busy environment
• Takes initiative, shows ownership of their work, and maintains high standards across both customer service and online presentation
• Works well within a small team, contributing positively and sharing responsibility for day-to-day operations

Desirable (but not essential)

• Experience in e-commerce (eBay or similar), retail, or customer-facing roles
• Social media, photography, and IT skills would be an advantage
• Experience in pawnbroking or the jewellery trade would be a strong advantage, though not essential for the right candidate

Full training will be provided, and we welcome candidates who are eager to grow and build a lasting role within the business.

Please note

• The successful candidate will be subject to a Criminal Records check
• The role involves some lifting and carrying

How to apply

Please apply with a CV and a short covering email outlining why you are interested in the role and what strengths you would bring to the team.

Applications can be submitted via Indeed or by emailing:
leamingtonspa.jobs@cashbrokers.co.uk

Job Type: Full-time

Pay: £28,500.00-£32,500.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Ability to commute/relocate:

• Leamington Spa: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you able to work 2 out of 4 Saturdays with an alternate weekday off?

Language:

• English (required)

Work Location: In person