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Job Post Details

Customer Services Administrator - job post

Foresters Financial
3.3 out of 5 stars
Bromley BR2 9BF•Hybrid work
£27,500 a year - Full-time
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Job details

Pay

  • £27,500 a year

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

Bromley BR2 9BF•Hybrid work

Benefits

Pulled from the full job description

  • Company pension

Full job description

Join a team that puts people first.

At Foresters Financial UK, we’re proud to deliver exceptional service to our members. As a Customer Service Administrator on a permanent contract, you will be joining our vibrant, supportive, customer service team. You’ll play a key role in supporting our customers and Financial Advisers from initial contact through to the end of their contract terms.

This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment.

What you’ll be doing:

  • Handling a high volume of inbound calls and enquiries with professionalism and care
  • Responding to customer correspondence via email and letter
  • Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries
  • Working closely with your team to meet service standards and deliver a seamless customer experience.

What we’re looking for:

  • A confident communicator with a strong telephone manner
  • Excellent written and verbal communication skills
  • Good computer literacy and attention to detail
  • A team player with strong organisational skills and the ability to prioritise effectively
  • Someone who enjoys investigating and resolving issues
  • If you have financial services experience this is of benefit but it is not essential.

Desirable:

  • Previous experience in customer service administration
  • Previous experience in a financial background dealing with Claims
  • Previous call centre experience

What we offer:

  • Annual holiday allowance of 25 days holiday plus bank holidays
  • Contributory pension scheme. Company matches up to 5%
  • Life cover
  • Hybrid working after training (1 days/week from home)
  • Supportive team culture and opportunities to grow
  • 1 days paid charitable workday
  • Wellbeing support Programme


Working hours:
35 hours per week, Monday to Friday. Start times rotate weekly between 8:30–16:15 or 9:15–17:00.

Ready to make a difference?
Apply now and be part of a team that values service, integrity, and community.

Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.

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