Fortnight jobs in Coventry

This is an ICT Level 3 Apprenticeship role - split 80/20 between employment with the employer, and learning & gaining qualifications with Solveway Apprenticeships!

This is a fantastic opportunity to gain hands-on experience in a dynamic IT environment, supporting critical systems and services while developing essential skills for a thriving career in technology. You'll apply your learning directly within the workplace, making a real impact from day one.

Role Overview

• Answer inbound calls, emails, and portal tickets, logging each with sufficient detail in the PSA system.
• Triage issues based on impact and urgency, monitoring response and resolution targets.
• Resolve common first-line issues including password resets, MFA resets, mailbox/permissions changes, printer/peripheral setup, Teams/OneDrive problems, and Wi-Fi/VPN connectivity.
• Administer Microsoft 365 accounts for starters, leavers, licence changes, distribution groups, and shared mailboxes.
• Action or escalate alerts from monitoring and patching tools.
• Build, image, and configure laptops and desktops for deployment.
• Maintain accurate client asset and documentation records.
• Escalate complex issues to second and third-line support with clear written summaries of attempted resolutions.
• Provide regular updates to clients, ensuring clear communication throughout the resolution process.
• Conduct occasional site visits across Leicestershire and the East Midlands with a senior engineer (once proficient).
• Document fixes as knowledge base articles to benefit the wider team.
• Assist with small project work such as office moves, hardware refreshes, and new user onboarding.

What a typical day looks like

09:00 Overnight alerts and the ticket queue. Anything urgent goes to the top.

09:45 Calls. Locked account, a printer that has dropped off the network, a laptop that will not wake.

11:00 A mailbox permissions change, then a new starter to set up in Microsoft 365.

13:30 Off-the-job training. Coursework, a lab, or time with your trainer.

15:00 Back on the queue. Chase your open tickets, update the clients waiting on you.

16:30 Handover notes before five, and tidy anything that needs to survive overnight.

Apprenticeship level

Advanced Level 3 (A-level)

What training will the apprentice take and what qualification will the apprentice get at the end?

Information and Communications Technician Level 3 Apprenticeship Standard:

Training Provided:

CompTIA A+
Microsoft AZ-900

The Employer:

Realtime IT Solutions is a managed service provider based in Leicester. We look after the IT for around 44 businesses across Leicestershire and the East Midlands: their laptops, their servers, their Microsoft 365 tenants, their networks and their bad days.

We are a small team, which means an apprentice here is not making tea and shadowing. You will be on live tickets in your first fortnight, with someone sitting next to you.

Pay: From £17,076.80 per year

Licence/Certification:

• drivers Licence and access to your own Vehicle (preferred)
• Residency in the UK for the last 3 years (required)

Work Location: In person