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Fourth jobs in Macclesfield

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    • The Support Team is the first line of support for our customers when they have a system issue and is a vital role in Fourth’s ability to always provide…
    • It provides a wide range of food products for foodservices, retailers, public institutions, wholesalers, and manufacturers in the UK and Ireland.
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    • Excellent commissions with no cap!
    • No sales experience required - we provide one of the best sales training programmes.
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    • Excellent commissions with no cap!
    • No sales experience required - we provide one of the best sales training programmes.
    • Pay Rate: £12.71 per hour.
    • Make sure that our customers have a better day, every day by ensuring that your assigned areas are clean, presentable and serviceable…
    • Job Type: Permanent - Part Time.
    • Make sure that our customers have a better day, every day by ensuring that your assigned areas are clean, presentable and…
    • Working closely with the Executive,Operations teams,and General Managers,you will be responsible for identifying,attracting,and securing exceptional leaders who…
    • Voted Best Pensions Administrator in the Country for the 4th year in a row, and Administration provider of the year 2025, Broadstone are growing and need…
    • We require a Office Administrator to join our Media City Branch on a full time basis for an immediate start.
    • Manning reception desk and greeting all visitors to…
    • We require a Compliance Administrator & Legionella Tester to join our Media City Branch on a full time basis for an immediate start.
    • Senior operational leadership role with full accountability for the quality, compliance, and performance of Fourth’s UK payroll service delivery.
    • You will take ownership of revenue growth, build long-term relationships with brokers and MGAs, and position Ignite as a trusted, strategic technology partner.
    • You have at least 2 years experience managing high performance Paid Media campaigns, with a focus on Search and/or Shopping.
    • Top Apple equipment to use at work.
    • We are looking for an experienced 20 Tonne Excavator Operator to join our team on a full-time, permanent basis.
    • Work alongside the yard and transport team.
    • With five existing sites across Greater Manchester and big expansion plans, now’s the perfect time to jump on board.

Job Post Details

Support Specialist, Tier 1 - job post

Fourth
3.2 out of 5 stars
Greenway House, Orbit Developments, SK10 2XR Macclesfield, United Kingdom, Macclesfield SK10 2XR
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Location

Greenway House, Orbit Developments, SK10 2XR Macclesfield, United Kingdom, Macclesfield SK10 2XR

Benefits

Pulled from the full job description

  • Life insurance
  • Company pension
  • Cycle to work scheme
  • Season ticket loan
  • Discounted gym membership
  • Flexible schedule

Full job description

Our Story

In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.

Interested in joining our smart, fun, and talented team?

Position Overview

The Support Team is the first line of support for our customers when they have a system issue and is a vital role in Fourth’s ability to always provide exceptional Customer Service. Based in Macclesfield, this role provides a great career development opportunity for someone who would like to develop to become a technical Specialist or to move internally within other Fourth departments once you have joined us.


Primary Responsibilities

  • To provide software support for UK/US Customers

  • To have a great knowledge of our products; to be able to distinguish between user or system related issues

  • To handle or re-assign queries as appropriate

  • To regularly update the customer on their case

  • To achieve Service Level Agreements at all times

  • Primary responder to incoming calls, creating an excellent first impression by being helpful and providing a speedy resolution

  • To be customer services focused

  • To build strong working relationships


Preferred Experience and/or Qualifications

  • HR and Payroll SaaS experience preferred

  • Zendesk experience

  • Microsoft Office Experience

  • Strong verbal and written communication skills

  • ITIL Background preferred

Benefits

Holidays. We all need to rest so you get 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays!

️ ️Flexible working! Use our flexible working hours and hybrid working environments to manage it.

‍️ Wellness activities and a lot of pampering included. On top of that, you can add gym subscription discounts.

Laptop and equipment.

Healthcare expense claim tools!

Like in life, at work we also want you to grow with certifications.

Annual meet ups!

Enhanced parenting scheme!

Cycle to work scheme and season ticket loan provided.

Pension and life insurance? Several, for you to choose what looks convenient.

On demand pay tools for you to be able to access salary even before the end of the month!

All personal data provided by you in your application will be processed by Fourth LTD solely for our recruitment purposes. More information on Fourth LTD's privacy policy for job candidates is available here and by applying you confirm that you have read it.


Fourth is an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, colour, age, national origin, military status, religion, or disability or any other legally protected status.

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