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Somerset Bridge Group logo

Counter Fraud Researcher - job post

Somerset Bridge Group
11 reviews
Newcastle upon TyneHybrid remote
£24,500 - £28,000 a year - Permanent, Full-time
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Job details

Here’s how the job details align with your profile.


  • £24,500 - £28,000 a year

Job type

  • Permanent
  • Full-time

Pulled from the full job description

  • Company pension
  • Cycle to work scheme
  • Flexible schedule
  • Referral programme

Full job description

Location - Newcastle
Employment Type - Full Time - Permanent
Salary - £24,500-£28,000
Hours Per Week - 37.5

Are you naturally nosey, leaving no stone unturned? Do you go with your gut when something just doesn’t feel right?

We are looking for a self-motivated person with the desire to learn and develop new skills, to join our Counter Fraud Unit. Whether you have always liked the idea of a career in fraud investigation or have an established career in claims or policy, this is a fantastic opportunity for individuals looking to use their naturally investigative nature in their day to day work, where they will be fully trained to use that ‘gut feeling’ to help identify motor fraud.

Key Responsibilities

  • Taking ownership of and reviewing fraud referrals from Brokers, Suppliers, and internal handling Teams, as well as automated fraud prevention systems.
  • Acting as a referral point for fraud related related queries across the group.
  • Carrying out desktop searches and enquiries to determine proven and potential fraudulent cases, as well as providing recommendations for further enquiries to be made.
  • Communicating with internal and external customers
  • Contribute towards Somerset Bridge Annual Fraud Savings
  • Maintain accurate records on various databases
  • Actively take responsibility for the identification of claims and policy fraud trends, fraud operations and promoting fraud awareness across the Group.

Required Knowledge and Skills

  • Investigative skills with a knowledge of insurance fraud and other forms of financial crime.
  • Working knowledge of GDPR and Proceeds of Crime Act
  • Excellent customer service and call handling skills with clear written and verbal communication skills.
  • The ability to work well as part of a team or as an individual.
  • Attention to detail with a methodical approach.
  • Ability to work pro-actively towards individual and team KPIs and Objectives
  • Ownership of own workload.

Our Benefits

  • Hybrid working – 2 days in the office and 3 days working from home
  • 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
  • Discretionary annual bonus
  • Pension scheme – 5% employee, 6% employer
  • Flexible working – we will always consider applications for those who require less than the advertised hours
  • Flexi-time
  • Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
  • 100’s of exclusive retailer discounts
  • Professional wellbeing, health & fitness app - Wrkit
  • Enhanced parental leave, including time off for IVF appointments
  • Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
  • Life Assurance - 4 times your salary
  • 25% Car Insurance Discount
  • 20% Travel Insurance Discount
  • Cycle to Work Scheme
  • Employee Referral Scheme
  • Community support day
  • Christmas and Summer parties

Working at SBG

At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.

We are very proud to have been awarded a Silver Accreditation from Investors in People! We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.

Equal Opportunity Employer

Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.

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