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Job Post Details

French speaking Customer Service Advisor - job post

French Selection UK Ltd
Cambridge
Up to £30,000 a year - Permanent, Full-time

Job details

Pay

  • Up to £30,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday

Location

Cambridge

Full job description

FRENCH SELECTION (FS)

French speaking Customer Service Advisor

Location: Cambridge

Fully office-based Monday to Friday

Salary: £28,000 - £30,000 a year (depending on experience)

Ref: 5526M

To apply using our preferred format, please visit French Selection website, see link below, go to the vacancies page, search job reference: 5526M
Website: www.french-selection.co.uk

A well-established and trusted UK brand who operate on a global scale

Main duties: Provide 1st line support to customers by resolving queries related to the company’s products and services

The role:

- Provide outstanding customer support to customers

- Handle incoming queries by phone, email and live chat

- Ensure all calls are logged accurately

- Analyse data and respond accordingly

- Be responsible for scheduling engineering service calls

- Provide customer training on products

- Monitor and report any issues as needed

- Any additional tasks as needed by management

The candidate:

- Fluent in French (written and spoken ) essential

- Experience in customer service or 1st line technical support beneficial

- Excellent communication skills

- Customer focused with a high attention to details

- Good IT skills

The salary: £28,000 - £30,000 a year (depending on experience)

Pay: Up to £30,000.00 per year

Work Location: In person

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