Operations Specialist

At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision— “Creating a future worth living. For patients. Worldwide. Every day.”—we work with purpose and compassion, supported by a global team of over 125,000 employees.

Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth.

Our values guide how we work:

• We Care for our patients, each other, and our communities
• We Connect across teams and borders to deliver excellence together
• We Commit to doing things the right way— growing with purpose and leading kidney care with integrity and innovation

As a Center of Excellence, Commercial Business Services (CBS) drives commercial excellence across Care Enablement. The team delivers market insights, health economics expertise, brand management, and validated marketing and sales strategies. CBS leads the development of commercial tools, processes, and training to support market access, strategic product positioning, and enhance the global customer experience. Join our passionate team and help shape healthcare worldwide!

This is a full-time Hybrid role of 37.5 hours, working Monday to Friday, 9am - 5pm. Our head office is based in Huthwaite, Nottinghamshire.

Your Responsibilities:

• Ensuring all contracts are implemented on time, fully compliant, and set up for success from day one.
• Monitoring KPIs, SLAs, and service delivery to ensure consistent high performance and customer satisfaction.
• Working closely with Commercial, Finance, Legal, and operational teams to ensure alignment and seamless delivery.
• Acting as a trusted point of contact, managing stakeholder engagement, reviews, and escalations.
• Offering clear guidance to ensure compliance, informed decision-making, and adherence to contract terms.
• Validating pricing models, managing updates, and maintaining strong commercial governance.
• Identifying potential risks early, supporting dispute resolution, and ensuring robust governance and audit compliance.
• Enhancing processes, systems, and ways of working to deliver efficiency and best-in-class contract management.

Your Profile:

• Organised and commercially minded, with a strong understanding of contract delivery and operational processes, ideally within a regulated or healthcare environment
• High attention to detail, with a focus on pricing accuracy and commercial data integrity
• Confident communicator, able to work effectively with cross-functional teams including Commercial, Customer Relations, Supply Chain, Pharmacy, and Billing
• Skilled at building and maintaining strong relationships with both internal stakeholders and external partners such as customers and healthcare organisations
• Proactive and solution-oriented, with the ability to identify risks, resolve issues quickly, and ensure compliance with governance and regulatory standards
• Comfortable working in a fast-paced environment, managing multiple priorities while maintaining high-quality outcomes
• Driven by continuous improvement, with a focus on enhancing processes, systems, and ways of working
• Committed to delivering excellent customer and patient experiences while consistently meeting performance targets
• Fluent in English (written and verbal)

Our Offer for you:

There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.

• Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world
• Individual opportunities for self-determined career planning and professional development
• A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one
• A large number of committed people with a wide range of skills, talents and experience
• The benefits of a successful global corporation with the collegial culture of a medium-sized company

Here at Fresenius Medical Care, we value the contribution of our people and ensure that we offer industry-leading rewards and progression.

We offer a competitive salary alongside a wealth of other fantastic benefits listed below:

• Bonus scheme – Based on completion of KPI’s and yearly objectives
• Company Pension Scheme
• Life Assurance
• 33 Days Holiday (inclusive of 8 days bank holiday) increasing with service
• Company paid health cash plan
• Annual leave purchase scheme (with 12 months service)
• Long Service Vouchers
• Cycle to Work Scheme
• Employee Assistance Program (EAP)
• Blue Light card – providing thousands of amazing discounts online and on the high street

Operations Specialist posts will be subject to a Basic DBS Disclosure

Fresenius Medical Care is an equal opportunities employer