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    • Always seek out fresh ways to work through technology and/or Ai that can boost the business and move things forward.
    • Record and track testing outcomes.
    • View all Superdrug jobs - Croydon jobs - Systems Administrator jobs in Croydon
    • Salary Search: Retail Systems Testing Administrator salaries in Croydon
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Job Post Details

Retail Systems Testing Administrator - job post

Superdrug
3.3 out of 5 stars
Croydon•Hybrid work
Full-time, Fixed term contract
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Fixed term contract
  • Full-time

Location

Croydon•Hybrid work

Benefits

Pulled from the full job description

  • Employee discount
  • Sick pay
  • Store discount
  • Company pension
  • Private medical insurance

Full job description

Croydon, United Kingdom

Full Time

Head-Office

Fixed Term Contract

£ Competitive

About the Role

Retail Systems Testing Administrator
Join Superdrug Head Office- Make a Real Difference Every Day!
Location: East Croydon

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Salary: Competitive


Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit… A day includes:
Key Responsibilities:
Execute end-to-end promotional testing for each event
Run structured testing of all promotional activity ahead of go-live, ensuring promotions perform correctly at till.
Carry out detailed till-based validation of promotions
Test promotions by scanning products on test tills, validating correct discount application, offer triggering, and expected customer outcomes.
Validate a wide range of promotional mechanics
Test multibuy, bundle, threshold, and loyalty-based promotions (e.g. 3 for 2, BOGOF, spend & save), including different transaction scenarios and quantities.
Identify and resolve issues prior to go-live
Proactively detect scanning errors, incorrect discounts, or conflicting offers, and escalate issues to relevant teams for resolution
Prioritise testing activity based on risk and complexity
Use structured priority lists to focus on high-risk or complex promotions and ensure efficient use of the testing window.
Record and track testing outcomes
Document test results, scenarios, and issues using team trackers, ensuring a clear audit trail of validation activity
Collaborate cross-functionally to support issue resolution
Work closely with IT, Systems, and Marketing teams to troubleshoot test rig issues and ensure promotions are ready for launch
Ensure readiness for R10 till rollout
Apply existing promotional testing processes within the new R10 system, supporting transition and ensuring promotions scan correctly in live stores
This job is a good fit for you if you:
See every interaction with the customer as an opportunity to brighten their day
Discover new ways to work that put a smile on our customers and team members faces, making every shopping experience delightful
Are ‘The Best You’ using positive language and behaviours with customers and team members
Breaks down problems into smaller, manageable steps for easier resolution



What you’ll need:

Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our online and offline platform
Committed to join in, have some fun and celebrate everyone’s hard work
Builds great working relationships based on trust, respect and takes into account others needs
Regularly asks for feedback and uses it to improve and grow
Team up with others to find solutions through Ai and thrives on the strength of working together
Always seek out fresh ways to work through technology and/or Ai that can boost the business and move things forward
Actively developing your ability to use AI effectively and think critically about outputs
Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion
Here's what's in it for you:

33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
2 staff discount codes for yourself and a family member or friend
30% discount on Superdrug Own Brand Products both in store and online
Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
Company pension matching and bonus
We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
Unrivalled Learning and Development programmes
Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
Come and be part of something special!
For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/


Why Work With Us?

Superdrug, where we embrace exciting challenges that make a real difference. We provide a supportive environment where your innovative ideas and proactive spirit are not just welcomed but celebrated. Where you can be you! Are you ready to make your mark with us?

Avivia Digicare

Workplace+ You and your family will get access to an app that gives you free healthcare services like Digital GP, mental health consultations and an annual health check!

Holiday

You’ll receive up to 25 days of holiday, with the option to buy or sell days each year. Your holiday entitlement increases with your length of service—rising to 28 days after 3 years and up to 30 days after 5 years. Head office employees also enjoy 8 UK bank holidays each year.

Stream

The Stream app allows you to track how much money you’re earning throughout the month and take up to 40% of it ahead of pay day, giving you more pay flexibility. You will also have access to lots of discounts, a financial coach and a competitive saving pot.

Benefits

You can earn up to 30% bonus with March pay, get annual salary reviews in January, receive up to 7% pension contributions, and opt into company-paid private medical insurance, plus many more benefits. Check out your department page for more!

Amazing Team

Superdrug is a place for everyone. We respect every voice and celebrate individuality. Enjoy team incentives and fun! If you’re passionate and resilient, Superdrug is the place for you!

Team Member Discount

Enjoy perks like 30% off on Superdrug Own Brand products and 10% off on other brands. This includes our Superdrug Health Clinics and Superdrug Online Doctor! We also have friends and family events, where we increase your discount and allow you to share it!

Fantastic Fun

Work at Superdrug is not just work, it’s a fun-filled journey. We create a vibrant atmosphere filled with positivity. Every day brings new opportunities to learn, grow, and make a difference in the lives of our customers and colleagues.

Inspiring Futures

Superdrug is dedicated to inspiring careers We offer a variety of learning opportunities, including bespoke training programs that equip employees with the skills necessary to advance and transition into different roles.

Journey to Joining Our Amazing Team

  • 1

    1. Submit Your Application

    Apply online with your CV, highlighting how your skills align with the role at Superdrug.

  • 2

    2. Initial Screening

    Our recruitment team will review your application and contact you if it matches our requirements to confirm you are comfortable with the core details of the role and to get to know you better!

  • 3

    3. First Interview

    If selected, you will be invited to a competency-based interview with the line manager via teams.

  • 4

    4. Second Interview

    If further selected, you will attend a face-to-face interview at our Head Office. Depending on the role, you may be asked to prepare a presentation or complete a task for technical positions. You will be informed in advance if this is required.

  • 5

    5. Offer & Contract

    Upon a successful application, you will receive a job offer and contract outlining the specifics of your role, salary, and benefits. Once accepted, we will initiate the onboarding process to collect all necessary details from you.

  • 6

    6. Onboarding

    After completing your onboarding, your line manager will contact you to extend a welcome and address any questions you may have to ease first-day nerves. You will then be provided with a comprehensive induction plan designed to ensure your success.

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