Front Office Support jobs in London

Pay Rate: £15.45
Position: Fixed Term Contract
Contract Type: Full Time
Hours: 40
Shift Pattern: Monday - Friday
Location: The Shard, Level 12, 32 London Bridge Street, London, Greater London, England, SE1 9SG

Please note this role requires NPPV & CTC vetting, which must be achieved before the employment commences with our client.

This is an excellent opportunity for someone who thrives in a fast-paced corporate environment and takes pride in delivering a positive customer experience.

• Do you have experience in hospitality, customer service or corporate reception
• Connect naturally with people and communicate with warmth and confidence
• Take real pride in your presentation and the spaces around you
• Bring energy and a genuine “how can I help?” mindset
• Reliable, Enthusiastic and Hardworking, Passionate about what you do
• Ability to work on own initiative
• Good timekeeper
• Good communication skills - specifically verbal preferably with a second language

Job Overview

As the face of the Business, you will:

• Create brilliant first impressions through warm, confident and personalised welcomes to all client visitors, guests and staff, ensure all who arrive book in and receive visitors passes
• Own the guest journey from arrival to departure, making every interaction feel seamless
• Confidently interact via telephone and comfortable using workplace technology, including Outlook and Teams
• Check identities of attendees and issue passes following the Client AI for site, arranging hosts for visitors as required.
• Respond to the Reception Inbox, making sure all emails are responded too in a timely manner.
• Comply with legal obligations and safety requirements of the role.
• Follow Assignment Instructions (AI) and procedures appropriately.
• Ensure that all KPI databases are accurately updated on a daily / weekly basis.
• Monitor, respond and communicate any site messages using the Site Radio
• Fully and satisfactorily complete all competency training required to carry out your role
• Complete training where applicable for continuous self-development as directed by the Security Account Manager.
• Observe and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.

Main duties:

Undertake duties as described in accordance with the Reception Procedures Manual.

• To maintain the appropriate standards of conduct, dress, hygiene and appearance of a “Front of House” appointment, whilst being polite, efficient and presentable at all times.
• To make staff, colleagues and visitors feel welcome and to aim to make the guest's time at the office a business-like and pleasurable experience.
• To be readily able to answer any questions and / or find out the answer promptly.
• To receive and look after guests until they are met by their host.
• To maintain a quality reception area.
• To follow Assignment Instructions (AI) and procedures appropriately
• To support the booking service for meeting rooms.
• To report any building faults or H&S concerns, logged with the helpdesk for reactive maintenance.
• To provide informative and helpful guidance to those requiring assistance finding, booking and using meeting rooms.
• To receive delivery of post external, log receipt, update Porter service
• To monitor, respond and communicate any site messages using the Site Radio
• To fully and satisfactorily complete all competency training required to carry out your role
• To complete training where applicable to ensure continuous self-development as directed by the Security Account Manager.
• To observe and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• To stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• To ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence.
• To undertake other reasonable tasks as requested.