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Full Time Billing Administrator jobs

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Job Post Details

Yellowcom logo

Billing Assistant - job post

Yellowcom
4.6 out of 5 stars
Belfast
£25,000 - £28,000 a year - Permanent, Full-time
Responded to 51-74% of applications in the past 30 days, typically within 6 days.

Job details

Pay

  • £25,000 - £28,000 a year

Job type

  • Permanent
  • Full-time

Location

Belfast

Benefits

Pulled from the full job description

  • Referral programme
  • Employee discount
  • Company pension
  • Health & wellbeing programme
  • Cycle to work scheme
  • On-site parking

Full job description

Company Overview

Yellowcom is a leading telecommunications company dedicated to helping businesses stay connected through tailored phone systems, broadband, mobile and IT solutions. Our mission is to make business communications easy and reliable, supported by a team that prioritises customer experience.

Summary

The Billing Customer Services Assistant will play an important role in supporting customers with billing queries and helping them understand their invoices clearly and confidently.

Working within a telecoms and IT environment, the role is focused on customer communication, query handling, problem-solving and escalation. You will be the first point of contact for billing-related questions, helping customers understand charges, credits, pro-rata billing, contract changes and service amendments.

The role will also involve identifying potential billing or process errors and escalating these through the correct internal channels, helping the business improve accuracy, customer experience and internal processes.

Key Responsibilities

- Respond to customer billing queries in a professional, clear and helpful manner.

- Explain customer invoices, charges, credits, pro-rata calculations, contract changes and service amendments.

- Investigate basic billing queries and gather relevant information from internal systems.

- Identify possible billing errors, process issues or recurring customer concerns and escalate them to the appropriate team or manager.

- Liaise with internal departments, including Billing, Sales, Account Management, Projects and Customer Services, to help resolve customer queries.

- Maintain clear records of customer queries, actions taken and any follow-up required.

- Support customers through billing disputes or concerns, ensuring they feel listened to and kept updated.

- Help improve customer understanding of their bills and the billing process.

- Contribute to improvements in billing processes by highlighting common issues, errors or customer pain points.

- Assist with basic billing administration where required, such as checking customer account information, reviewing charges and supporting month-end activity.

Key Skills & Experience

Essential

- Previous experience in a customer service, billing support, accounts support or administrative role.

- Strong communication skills, with the ability to explain billing information clearly and calmly.

- Good attention to detail and the ability to spot potential errors or inconsistencies.

- Confident handling customer queries, complaints or disputes in a professional manner.

- Good numeracy skills and confidence working with invoices, charges and account information.

- Ability to investigate issues, ask the right questions and follow processes accurately.

- Comfortable using CRM systems, billing platforms or customer service systems.

- Able to manage workload, prioritise queries and work effectively as part of a team.

Desirable

- Experience working in telecoms, IT, utilities, subscriptions or another recurring billing environment.

- Understanding of customer invoices, credits, pro-rata charges or contract-based billing.

- Experience dealing with business customers.

- Awareness of direct debit processes, GDPR and customer data handling.

- Familiarity with telecoms or IT services such as mobile, broadband, VoIP, Microsoft 365 or managed services.

What We’re Looking For

- A confident and friendly communicator who enjoys helping customers.

- Someone who can explain billing matters in a simple and professional way.

- A problem-solver who can investigate queries and escalate issues appropriately.

- A detail-focused individual who can identify mistakes or process gaps.

- Someone who takes ownership of customer queries and follows them through.

- A team player who can work with different departments to get the right outcome for the customer and the business.

Why Join Yellowcom?

This is a great opportunity to join a growing telecoms and IT business in a role that has a direct impact on customer experience. You will help customers better understand their billing, support internal improvements and play an important part in making our billing process clearer, more accurate and more customer-focused.

If you are customer-focused, organised and confident working with billing queries, we would love to hear from you.

Pay: £25,000.00-£28,000.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Health & wellbeing programme
  • On-site parking
  • Referral programme

Work Location: In person

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