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    • To assist other Departments at busy time.
    • To ensure customer scheduled orders are processed as required and on time.
    • To manage Allocated Stock and reports.
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Customer Services Administrator
Burlen Ltd
·
5.0
Castle Road, Salisbury SP1 3SA
£26,545.50 a year
Full-time
Apply now

Job details

£26,545.50 a year
Life insurance, Company pension, Health & wellbeing programme, Cycle to work scheme, Company events, On-site parking
Full-time
Castle Road, Salisbury SP1 3SA

Full job description

Are you looking to work for a successful family business, which is an established manufacturer in the Classic Automotive sector? Come and join the team at Burlen Ltd!

KEY DUTIES

  • To provide support to all members of the Customer Services Dept in respect of decisions regarding customer orders, questions and complaints.
  • To liaise with Warehouse on matters relating to order processing, picking, declines and stock.
  • To liaise with Accounts Department to ensure the correct assignment of funds onto customer accounts.
  • To ensure customer scheduled orders are processed as required and on time. To close off any account balance discrepancies.
  • To contact customers for payment when product is available.
  • To manage Allocated Stock and reports.
  • To run required daily reports.
  • To manage the day to day postal problems, enquiries and cost.

OTHER DUTIES

  • To assist within the Company on excessive workload.
  • To assist other Departments at busy time.
  • To advise of any unsafe working practices or faulty equipment.
  • To abide to Company terms and conditions of employment.
  • To manage Customers on hold.
  • To manage Retail Pricing discrepancies.
  • To manage Retail Pricing communication to customers

KEY PERFORMANCE INDICATORS

  • To ensure all customer orders are processed same day.
  • To ensure Allocated Stock report does not exceed agreed value.
  • To ensure Aged Debtors report issues are closed off in an agreed time.
  • Ensure pick notes and invoices are provided to the Warehouse Department at agreed times..

Job Type: Full-time

Pay: £26,545.50 per year

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Health & wellbeing programme
  • Life insurance
  • On-site parking

Experience:

  • Administrative: 1 year (required)

Language:

  • English (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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