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    • Create, manage and update documents and electronic filing system for the medical team.
    • Our medical team includes some of the most well respected therapists,…
    • Prescribe medications and discuss medical options and treatments with patients.
    • Engage with patients to explore medical histories, address concerns, and perform…
    • The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service and ensuring the smooth operation of…
    • The role is 40 hours per week with a rotational pattern to cover weekends.
    • Dealing with patient queries via telephone and email.
    • HOURS: 37.5 hours per week.
    • WORKING PATTERN: Monday to Friday, with a two-shift rotation.
    • REPORTS TO: *The Practice Manager.
    • NHS experience in a similar role.
    • Previous experience and knowledge of EMIS Web and Docman is necessary.
    • Some Medical Terminology knowledge will be useful.
    • Emis web: 1 year (preferred).
    • Previous medical secretary experience is preferred.
    • Contribute to developing a compliance (e.g. CQC/GDPR/ICO) and quality culture.
    • £23,040 per year (£28,000 full time equivalent).
    • On site at our Low Vision Centre in Kings Cross, London.
    • You will be providing administrative expertise as well…
    • Experience: Proven administrative experience, preferably within a healthcare, dental, or medical setting.
    • Dental Reception & Patient Management: Act as the…
    • Meet, greet, assess and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
    • The EMEA Regulatory Compensation team is responsible for ensuring that the Bank’s compensation policies and practices comply with applicable EMEA regulatory…
    • Experience within healthcare sector and knowledge of medical terminology.
    • Sourcing and circulating relevant medical and educational articles and updates.
    • You are the first impression and set the tone for the experience a patient will have with us.
    • Essentially your role is to help navigate a patient through their…
    • The successful candidate will be the first point of contact for patients, providing exceptional customer service and ensuring the smooth operation of the front…
    • Taking calls from patients and discussing symptoms to triage their medical needs, actively signposting patients to the most appropriate service.

Job Post Details

The Harley Street ENT Clinic logo

Medical Secretary/PA - Full Time - job post

The Harley Street ENT Clinic
3.0 out of 5 stars
London W1G 6AN
From £35,000 a year - Permanent, Full-time

Job details

Pay

  • From £35,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Rotating shift

Location

London W1G 6AN

Benefits

Pulled from the full job description

  • Sick pay
  • Additional leave
  • Company pension
  • Private medical insurance
  • Company events

Full job description

Company description

The Harley Street ENT Clinic is London's most prominent Ear, Nose and Throat Clinic, providing an One-Stop-Shop model service. Situated in London's prestigious medical district in Harley Street, the Clinic opened its doors in 2004 and has seen an exponential growth over the years. Four of the UK’s top ear, nose and throat surgeons consult at the Harley Street ENT Clinic. Each weekday during working hours, there is at least one ENT specialist present in clinic allowing same day appointments to patients who need to see a consultant urgently. Our medical team includes some of the most well respected therapists, highly qualified audiologists and scientists and caring ENT practice nurses, co-ordinated by a very experienced Clinical Services Manager. They are supported by a fully trained and extremely capable administrative team. The clinic is led by an experienced Senior Leadership Team including an Office Manager, Director of Operations and Medical Director.

Job description

The Harley Street ENT Clinic is seeking an experienced Medical Personal Assistant to join their experienced and friendly team. Situated in the heart of Harley Street this is a very exciting role for an experienced Medical PA wishing to expand their knowledge and support a team of world class consultants.

Role purpose

Reporting to the Director of Operations, the post-holder will join the team that provides high quality and wide-ranging secretarial and organisational support service to a number of world class consultants and exceptional therapists. The role will undoubtedly have access to a range of confidential and privileged information relating to the medical team, the organisation and its relationships. As such the role requires a high degree of discretion and trust and the post-holder must demonstrate desired behaviours in line with organisational values to others within the clinic and externally at all times.

Key Responsibilities

Administrative:
Produce correspondence and reports using Microsoft Office Suite and Heydoc Clinical Software: draft correspondence, reports and letters. Create, manage and update documents and electronic filing system for the medical team. Printing, photocopying, scanning and filing of paper documents following all necessary IG principles. Update and maintain consultants' holiday and absence records on our patient software. Ensure email communication is effective and discreet between patients and patients are booked in via the telephone in a prompt and professional manner.

Organisational:

Handle incoming and outgoing calls, and direct as appropriate along with day to day diary management. Ensure patient bookings and referrals are on time and ensure that all invoicing and billing is completed promptly and accurately at all times.

Conduct:

Employees are ambassadors for The Harley Street ENT Clinic, each responsible for promoting, maintaining and upholding the reputation of The Harley Street ENT Clinic at all times.

We reserve the right to close the position once sufficient applications have been received.

Please note that you must complete both Indeed assessments to be considered for this position.

*Starting pay £35k and on successful completion of probation (6months) this increases to £37k*

Hours: 8.00am to 7.00pm rotating shifts, broken down into:-

08:00 - 16:30

09:00 - 17:30

10:30 - 19:00

No Remote working

Benefits:

  • Additional leave at Christmas
  • Company events
  • Company pension
  • Private medical insurance
  • Sick pay

Job Types: Full-time, Permanent

Pay: From £35,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Private medical insurance
  • Sick pay

Ability to commute/relocate:

  • London W1G 6AN: reliably commute or plan to relocate before starting work (required)

Experience:

  • Private Healthcare: 2 years (required)
  • Medical Secretary in Private Healthcare: 2 years (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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