GP Practice Business Manager jobs

Job Summary

We are looking for a motivated and operationally focused Deputy Practice Manager to take a leading role in delivering the practice’s contractual, quality and service objectives. Working closely with the Practice Manager, Partners and clinical leads, you will use data, digital tools and operational planning to turn performance into action and maximise achievement across QOF, IIF, Enhanced Services, immunisation programmes and other contractual requirements.

A key part of the role will involve coordinating nursing, pharmacist and healthcare assistant clinics to ensure the right patients are identified, invited and reviewed at the right time. You will oversee recalls, searches, reporting, campaign planning and service delivery processes using systems including EMIS, Ardens and Accurx to improve uptake, close performance gaps and support excellent patient outcomes.

Alongside performance delivery, you will provide operational leadership across administrative support functions, contribute to workforce coordination and development, support digital improvement projects and help ensure the smooth day-to-day running of a modern, forward-thinking general practice.

About Us

The Red House Group is a progressive 3-site training and teaching practice serving approximately 20,000 patients across Radlett. We are a multidisciplinary team of over 40 staff committed to delivering high-quality, patient-centred care and continuously improving how general practice is delivered.

• NHS pension
• Generous annual leave entitlement
• Life assurance (via NHS pension)
• On-site parking
• Supportive team environment
• Training and development opportunities

Duties and Responsibilities:

Duties may be varied from time to time under the direction of the Practice Manager and/or partners, dependent on current and evolving practice workload and staffing levels.

The duties and responsibilities of the candidate include the following:

• Ensure a good knowledge of service specifications eg QOF, ECF, IIF, immunisation programmes and plan how to achieve these targets through co-ordinating nursing and pharmacist clinics
• Run and interpret EMIS and Ardens searches, audits and performance reports
• Monitoring recall register. This may include creating and modifying EMIS and Accurx templates/protocols/forms/documents
• Complete and submit monthly or quarterly enhanced service claims
• Monitor weekly/monthly care home specification requirements to ensure these are met
• Update website, screen slides in waiting rooms and answer phone messages as necessary
• Organise and coordinate annual Flu/Covid Campaign with logistical oversight to ensure supply, patient invites, clinics
• Be involved in project work (e.g. new software/app launch) as directed by Practice Manager. Participate in practice improvement and digital transformation projects
• Line manage 4-5 administrative support staff members (rota/annual leave/absences) of the support team and carry out appraisals/development support
• IT and Digital Support: Set up user profiles, Smartcards and system access for new starters. Assist in the training of new staff on EMIS system. Support with IT issues to ensure smooth running of the clinics. Working with IT lead to help facilitate new IT solutions.

Pay: £40,000.00-£47,000.00 per year

Benefits:

• Company pension
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Sick pay

Experience:

• NHS GP : 1 year (required)

Work Location: In person