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    • Lead non-clinical operations across our multi-site practice.
    • You will have experience of leading operations in general practice or a comparable healthcare…
    • Full-time hours available, 40 hours per week over 5 days, with occasional Saturday working.
    • Large team of around 50 colleagues, all of whom with a passion for…
    • Management experience is preferred but practice management experience not essential.
    • You will work closely with the GP partners ensuring the practice operates…
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    • Working alongside the GP Partners and management team, and supported by an excellent administrative and clinical team, you will be responsible for the day-to-…
    • Assist the practice management team with preparing new practice policies & protocols where appropriate and ensure teams receive refresher training when required…
    • Maintaining the practice's reputation.
    • Identifying opportunities to grow the practice.
    • Hold regular practice and clinician meetings.
    • Escalate to senior management / complaints manager if necessary.
    • Deal with queries and arrange appointments regarding services offered by the practice.
    • As an Assistant Practice Manager, you will support the Practice Manager to ensure the smooth operation of the practice.
    • PCN and practice project support.
    • Varied and rewarding role within a large GP practice.
    • Day-to-day operational support across the practice.
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    • Additional Reward: bonus scheme based on practice performance.
    • Please note that as part of your role, you’ll be the Registered Manager for this practice.
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    • As registered manager, be responsible for processing own…
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    • Supportive and collaborative operations manager and business partners, assisting with overall practice growth and management.

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Suffolk GP Federation logo
Practice Manager (Multi-Site) Unity Healthcare
Suffolk GP Federation
·
3.9
Haverhill CB9 8LU
£55,690 - £62,682 a year
Permanent, Full-time
Apply on company site

Job details

£55,690 - £62,682 a year
Annual leave, Cycle to work scheme
Permanent, Full-time
Monday to Friday
Haverhill CB9 8LU

Full job description

Help shape the future of primary care in Suffolk.

Unity Healthcare is looking for an exceptional Practice Manager to join a progressive, multi-site organisation that is transforming how care is delivered for our communities. Working alongside an established Senior Leadership Team and supported by Suffolk GP Federation, you will play a key role in delivering operational excellence, leading teams and driving innovation across our services.

Following the successful creation of the Unity Healthcare Hub and the integration of practices across Haverhill, Long Melford, Lavenham and Glemsford, we are continuing to transform how primary care is delivered. This enhanced role will be central to improving patient and staff experience and supporting our ambitious vision for the future.

As part of Suffolk GP Federation, Unity benefits from specialist support in HR, Finance, Quality, Estates and Payroll, giving the Practice Manager the backing to focus on effective leadership, performance and improvement.

What is the role?

  • Lead non-clinical operations across our multi-site practice.
  • Support the delivery of safe, effective and responsive patient services within budget.
  • Develop and lead teams, creating a positive, accountable and high-performing culture.
  • Work with clinical and operational leaders to improve quality, performance and patient experience.
  • Embed transformation and service-improvement initiatives across Unity.
  • Build strong relationships with patients, the PPG, the PCN, the Federation and wider system partners.

Is it for me?

You will have experience of leading operations in general practice or a comparable healthcare setting.

Strong people-management and leadership skills across teams, sites or disciplines.

A track record of delivering change, new services or service improvement.

Confidence using operational and performance data to identify issues and improve delivery.

Excellent written, verbal and stakeholder-engagement skills.

An understanding of workforce, financial, quality and regulatory requirements in general practice.

A commitment to learning and professional development. A relevant leadership, management or primary-care qualification is desirable.

The ability to travel between all Unity sites.

Why join Unity Healthcare?

Help shape a modern, innovative model of primary care.

Join an organisation investing in leadership, workforce development and technology.

Work with supportive teams committed to excellent patient care and staff wellbeing.

Benefit from the wider expertise and infrastructure of Suffolk GP Federation.

What we offer

  • Flexible working
  • Competitive salary with annual benchmarking
  • 27 days annual leave plus bank holidays, rising with service
  • Training and leadership-development opportunities
  • Cycle to Work Scheme
  • Death in Service benefit
  • Blue Light Card employer
  • Supportive, visible leadership team

Contract

Full time: 37.5 hours per week, Monday to Friday.

Our values

Our work is grounded in the NHS values: working together for patients, respect and dignity, commitment to quality of care, compassion, improving lives and ensuring everyone counts.

Find out more and apply

The full Job Description provides further detail about the responsibilities and requirements of the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Pay: £55,690.00-£62,682.00 per year

Work Location: In person

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