GP Receptionist jobs in Birmingham

Patient Services Administrator - South Warwickshire GP Federation

Location: Gainsborough Hall – Hybrid
Contract: Zero Hours & fixed-term contracts.
Salary: £12.71 per hour

About the role

We are looking for a friendly, organised and reliable Patient Services Administrator to join our Patient Services team.

You will provide administrative support across our Primary Care Gynaecology and Dermatology services, helping to ensure patients receive a professional, efficient and compassionate service.

The role will involve reviewing and processing referrals, contacting patients, arranging appointments and responding to enquiries from patients, GP practices, clinicians and other healthcare professionals.

You will work closely with the Service Delivery Manager, Service Leads and wider clinical teams to ensure patient pathways run smoothly and administrative records are accurate and up to date.

Key responsibilities

• Processing referrals accurately and efficiently
• Contacting patients and arranging appointments
• Responding to patient, GP practice and stakeholder enquiries
• Maintaining accurate patient records and electronic systems
• Providing general administrative support, including filing, scanning and correspondence
• Handling confidential and sensitive information appropriately
• Supporting the smooth day-to-day running of our clinical services
• Contributing to service improvements and quality initiatives
• Working collaboratively with clinical and administrative colleagues

About you

We are looking for someone who is:

• Friendly, approachable and professional
• Patient-focused, empathetic and non-judgemental
• Highly organised with excellent attention to detail
• Confident using IT systems and Microsoft Office
• Able to manage multiple tasks and prioritise effectively
• A clear and confident communicator
• Able to work independently and as part of a team
• Reliable, flexible and able to remain calm under pressure
• Committed to confidentiality and the appropriate handling of sensitive information

Experience

Previous experience in an administrative or customer service role is essential, including experience of dealing with members of the public.

Experience within a GP practice, NHS or healthcare environment would be desirable, as would experience using patient or clinical systems such as EMIS, appointment booking systems or reception/telephone services.

Training or experience in NHS administration, medical terminology or customer service would also be advantageous.

What we offer

This is an excellent opportunity to join a supportive Patient Services team and play an important role in delivering high-quality, patient-centred healthcare services.

If you are organised, compassionate and enjoy working in a busy environment where no two days are the same, we would love to hear from you.

Pay: £12.71 per hour

Application question(s):

• Desirable - Are you trained in NHS administration, medical terminology, or customer service? Please provide details.

Experience:

• EMIS: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Warwickshire