As a GP Receptionist, you will help the practice run smoothly by welcoming patients, managing enquiries and supporting day-to-day administration. You will handle information with care, communicate clearly and work collaboratively with colleagues to help patients navigate their appointments and access the right support.

About us;

ABBAMOOR SURGERY

DR PRATHEEP SUNTHARAMOORTHY

Harold Hill Health Centre

Gooshays Drive

Harold Hill

RM3 9SU

JOB DESCRIPTION;

JOB TITLE: GP RECEPTIONIST / Care Navigator

PAY: Could be Negotiated depending on experience

BASE: ABBAMOOR SURGERY - HAROLD HILL HEALTH CENTRE

ACCOUNTABLE TO: PRACTICE MANAGER

RESPONSIBLE TO: DR PRATHEEP SUNTHARAMOORTHY

***Essential Experience - Must know how to use EMISWeb Clinical System within a GP surgery setting.

Abbamoor surgery is a up and coming surgery in the heart of Harold Hill in Romford. Dr Pratheep Suntharamoorthy is the GP Principle Partner looking after 6400 patients in the community who is supported by a dedicated and hard working team of Doctor, Nurse, HCA, Physician Associate, Pharmacist, Social Prescriber and Reception/Admin Team who all take pride in the fantastic service that we provide to our patients.

We currently have a vacancy for a receptionist who has prior experience of working as a receptionist in a GP Practice. We are looking for an enthusiastic, well motivated individual to fit into our friendly, forward-thinking team. The successful candidate will demonstrate excellent interpersonal, communication and organisational skills, together with the ability to work well under pressure.

The post is for 35 hours per week over 5 days. Competitive starting salary with 4 weeks' annual leave, plus bank holidays and NHS pension scheme.

Candidates must have a minimum of 2 years previous GP Reception experience which is desirable.

Responsibilities

Welcome patients in person and respond to telephone and other enquiries with courtesy and discretion.
Arrange appointments, update patient details and maintain accurate records using EMISWeb.
Pass messages to the appropriate team members and direct enquiries in line with practice procedures.
Support routine administrative tasks, keeping reception information organised and patient information confidential
Manning the Reception Desk
Answering Telephone calls from patients and booking appointments or dealing with their request.
To ensure all Accurx Requests, Documents, Prescription Requests, Lab Reports are allocatted to the Clinicians
Processing all Tasks Daily within Workflow Manager
Processing Registrations for new patients
Attach and Scan Clinical Patient letters onto EMIS Webs patient electronic record and code accordingly.
To provide cover for other work colleagues when necessary – sick leave or annual leave
To be willing to attend any necessary training sessions to improve the quality of work
To be responsible for opening and closing surgery premises in rotation with other members of staff ensuring that the building is secure.
Opening and circulating post and courier deliveries
Processing SAR's Requests & Proxy Forms
Arranging transport/ambulances for patients, when requested by doctor.
Update patient records with change of address, telephone numbers etc, on regular basis.
Use computers and other IT equipment's per practice policy. e.g. Scanners, Phones, emails, internet, photocopiers and shredders.
Any other business and task as set by the GP Partner of Practice Manager.

Qualifications

Required: You will bring clear communication, organisation, accuracy and basic computer skills to manage enquiries, records and administrative tasks sensitively. Preferred: Previous GP Surgery experience working on Reception using EMISWeb. Office experience and administrative experience are advantageous, particularly where they have helped you handle varied enquiries, maintain accurate information and support colleagues in a busy reception setting, and be a able to work as part of a team.

This Job Description may be modified from time to time

Pay: From £12.71 per hour

Expected hours: 25.0 – 35.0 per week

Benefits: