GP Surgery jobs in Northamptonshire

Join our vibrant, friendly and highly regarded reception team!

Are you an experienced GP Receptionist or Care Navigator looking for an exciting new opportunity within a thriving, forward-thinking GP practice?

Do you enjoy working in a busy environment, being part of a close-knit team and making a genuine difference to patients every day? If so, we'd love to hear from you!

At Woodview Medical Centre, we are looking for an enthusiastic, experienced and reliable Care Navigator with previous GP surgery experience to join our fantastic reception and administration team.

We are incredibly proud of our vibrant, friendly and hardworking reception and administration team, who are at the heart of everything we do. Our team is known for its positive atmosphere, strong working relationships and commitment to providing exceptional patient care. With an established and supportive management structure, we ensure our staff feel valued, listened to and supported in their roles.

As one of the GP surgeries with the highest patient satisfaction ratings and Google review scores in Northamptonshire, we have built an excellent reputation for delivering outstanding care and patient service.

We are a popular and successful practice with a genuinely supportive working environment. We believe that happy, motivated staff are essential to providing excellent patient care, and we take pride in creating a workplace where teamwork, mutual respect and staff wellbeing matter.

We are specifically looking for someone who already has experience working in a GP surgery, understands the demands of a busy general practice environment and can bring their existing knowledge and skills to our established team.

If you're looking for a fresh opportunity within a successful practice where your experience will be appreciated, this could be the perfect role for you.

Main Duties of the Role

As a Care Navigator, you will be an essential part of our reception and administration team, helping us deliver a welcoming, efficient and professional service to our patients.

Your responsibilities will include:

• Care navigating and signposting patients to the most appropriate clinician or service.
• Answering and directing telephone calls efficiently and professionally.
• Booking, amending and cancelling patient appointments.
• Managing patient enquiries face-to-face, over the telephone and electronically.
• Supporting patients with empathy, sensitivity and professionalism.
• Taking payments for private services and issuing receipts.
• Completing a variety of reception and administrative tasks.
• Managing emails, scanning documents and maintaining accurate patient records.
• Working collaboratively with clinical and non-clinical colleagues.
• Supporting the smooth and efficient running of our busy reception and waiting areas.

This is a varied and rewarding role where no two days are the same. We are looking for someone who enjoys the pace of general practice, can confidently manage competing priorities and thrives as part of a busy, supportive team.

About Us

Woodview Medical Centre is a thriving, forward-thinking training practice situated on the edge of Northampton, with excellent transport links and free on-site parking.

Operating from modern, purpose-built premises, we provide high-quality General Medical Services to a diverse and growing patient population of approximately 11,000 patients.

As part of the MWeb Primary Care Network, we continue to expand and develop the services we offer, making this an exciting time to join our progressive and ambitious practice.

Our people are what make Woodview special.

We have an established, popular and enthusiastic reception and administration team who work closely together and take genuine pride in the service they provide.

Our supportive management structure provides clear leadership, approachable managers and a positive working environment where staff are encouraged to contribute ideas, develop their skills and feel part of the wider practice.

We recognise the importance of our reception team and the vital role they play in ensuring our patients receive the very best care.

We're looking for someone who shares our values and would enjoy becoming part of our fantastic team.

What We're Looking For

We are seeking an experienced GP Receptionist or Care Navigator who can confidently contribute to the day-to-day running of our busy practice.

Essential Experience

• Previous experience working in a GP surgery in a reception, care navigation or administrative role.
• A good understanding of general practice processes, appointment systems and patient care navigation.
• Experience dealing with patients both face-to-face and over the telephone.
• Experience working in a busy reception or administrative environment.
• Confidence using clinical IT systems and maintaining accurate patient records.

Essential Skills & Qualities

• Excellent communication and interpersonal skills.
• A friendly, professional and confident telephone manner.
• Strong IT and administrative skills.
• Excellent organisational skills and the ability to prioritise competing demands.
• The ability to remain calm, professional and efficient under pressure.
• A positive, enthusiastic and flexible attitude.
• A genuine team player who enjoys working collaboratively with colleagues.
• The ability to work independently and follow established procedures.
• An empathetic, compassionate and sensitive approach when supporting patients.
• A commitment to delivering excellent patient service.

Desirable

• Experience using SystmOne.
• Experience in care navigation and patient signposting.
• GCSEs (or equivalent) in English and Maths.
• NVQ Level 2 in Health & Social Care or an AMSPAR qualification.

What We Can Offer You

We know that a great team makes all the difference, and we are proud of the working environment we have created at Woodview Medical Centre.

By joining us, you'll benefit from:

• A vibrant, welcoming and established reception and administration team.
• A friendly, supportive and approachable management structure.
• A positive team culture where colleagues support one another.
• The opportunity to work in a highly regarded GP practice with excellent patient satisfaction ratings.
• Modern, purpose-built premises.
• A varied and rewarding role within an ambitious and forward-thinking practice.
• Opportunities to contribute your existing experience and develop your skills further.

Additional benefits include:

• Company pension.
• Employee discount.
• Store discount.
• Free on-site parking.

Working Hours

Applicants must be flexible and available to work shifts between 8:00am and 6:30pm on a rota basis.

Occasional Saturday morning shifts may also be required to support the smooth running of the practice.

Disclosure & Barring Service Check

This role is subject to a Disclosure and Barring Service (DBS) check in accordance with applicable legislation.

Experience Requirements

• GP surgery experience: Essential.
• SystmOne experience: Desirable.

Ready to Join Our Team?

If you're an experienced GP Receptionist or Care Navigator looking for a new opportunity within a busy, successful and genuinely supportive practice, we'd love to hear from you.

At Woodview Medical Centre, you'll be joining more than just a reception team. You'll become part of a friendly, enthusiastic and dedicated group of colleagues who take pride in supporting one another and delivering exceptional patient care.

Bring your GP surgery experience to Woodview Medical Centre and become part of a team we're incredibly proud of!

Pay: From £12.71 per hour

Expected hours: 37.5 per week

Benefits:

• Casual dress
• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount

Experience:

• GP surgery: 1 year (required)
• SystmOne: 1 year (preferred)

Work Location: In person