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GP Surgery jobs in Oxfordshire

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    • Provide general information about the surgery’s services, policies, and procedures.
    • 16-20 hours per week (job share between two candidates) or.
    • Unity Health - Flexible hours up to 30 hours per week for the right candidate.
    • Brill, Chinnor, Long Crendon, Princes Risborough & Thame.
    • Receive and make calls as required, answering the phone within the surgery policy.
    • They will require the vision, willingness and drive to adapt and assist in…
    • Work with the PCN manager, practice managers and clinical director to support the development, delivery and review of the surgery action plan – including list.
    • This is a varied and rewarding role combining treatment room nursing and chronic disease management.
    • Ideally you will have experience managing diabetes or…
    • This is a part-time position for 4 sessions per week, offering an excellent opportunity to work within a supportive and collaborative clinical team, with the…
    • You will be a key member of the team and help by providing general assistance to the Practice team and project a positive and friendly image to patients and…
    • An inclusive team environment with regular meetings and training afternoons.
    • Full training to become a high functioning care navigator with the ability to…
    • You will be responsible, as part of our nursing team, and under the indirect supervision of the Lead Practice Nurse, for the delivery of high-quality patient…
    • Location benefits including relocation support (up to £8k) and Welcome to Well bonus (£5K net payment) – varies depending on location, please check with our…
    • Experience in a busy and well-established GP surgery.
    • Previous Applicant Need Not Apply*.
    • Malthouse Surgery, a friendly and patient-focused practice with over…
    • Providing an effective and efficient reception service to patients and any other visitors to the practice.
    • Booking appointments and dealing with other general…
    • Getting out and about: visiting GP surgeries, retirement housing schemes, occupational therapists, discharge teams and community organisations across Oxford —…
    • We are seeking an experienced, motivated, and forward-thinking Practice Manager to lead the operational, financial, and strategic management of the surgery.
    • The practice strives to deliver excellent care and support to individuals in the local area.
    • The successful candidate will be expected to carry out a range of…

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Job Post Details

Patient Advisor - job post

Northgate Health Centre
15 Market Street, Oxford OX1 3EF
£14.06 an hour - Permanent, Part-time, Full-time

Job details

Pay

  • £14.06 an hour

Job type

  • Part-time
  • Permanent
  • Full-time

Shift and schedule

  • 8 hour shift

Location

15 Market Street, Oxford OX1 3EF

Benefits

Pulled from the full job description

  • Annual leave
  • Sick pay
  • Company pension
  • Cycle to work scheme
  • Enhanced maternity leave

Full job description

16-20 hours per week (job share between two candidates) or

37.5 hours per week (full-time)

Mon-Friday, variation of early and late 8-hour shifts with 30 minutes for lunch- 08:45am-3:45pm or 10:30am-6:30pm.

Our GP Practice is based at Northgate Health Centre with a list size of circa 13,500 patients. We have a dedicated multidisciplinary team putting patient care at the heart of everything we do. We are located in the heart of Oxford in a brand-new, purpose-built premises with our neighbouring practice of King Edward Street Practice. Our central location makes us accessible to public transport and we there is secure, indoor bike parking for staff. We are highly rewarded by CQC, with a rating of good. Northgate Health Centre has connections with the University of Oxford, and we are very much involved in teaching & training.

We are currently seeking an enthusiastic & diligent Patient Advisor. Ideally, you will have previous receptionist/administrator experience in a healthcare setting. We are a Friendly and cohesive team of GP Partners (5) and Salaried GPs (6) & Excellent clinical support team including Paramedics, Nurses, Health Care Assistants and a Clinical Pharmacist.

Key responsibilities

The following are the key responsibilities of the Patient Advisor. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

1. Greeting and Welcoming Patients:

Provide a friendly, professional first point of contact for patients, visitors, and staff.

2. Managing Appointments:

Schedule, reschedule, and cancel patient appointments using the practice's appointment system. Ensure accurate booking of patient appointments and follow-up appointments.

3. Handling Patient Queries:

Answer phone calls, emails, and in-person inquiries in a timely and professional manner. Provide general information about the surgery’s services, policies, and procedures.

4. Patient Registration and Data Entry

Register new patients and update existing patient records and ensure all personal and medical details are correctly recorded in the practice's system. Ensure patient confidentiality and comply with data protection regulations (e.g., GDPR).

5. Maintaining Office Organisation:

Ensure the reception area is tidy and welcoming.

6. Supporting the Clinical Team:

Communicate with clinicians and other medical staff regarding patient needs, emergencies, or urgent appointments.

  • Emergency Situations:

Respond to urgent medical situations, such as notifying medical staff when necessary.

  • Maintaining a Calm and Professional Demeanour:

Handle any patient complaints or difficult situations calmly and professionally, seeking assistance from management if needed.

Essential criteria:

· Experience in administration or a reception role (12 months) in a healthcare setting.

· Enthusiastic team player with a keen eye for detail.

· A highly organised individual who can manage daily tasks.

· A passion for providing exceptional patient support.

· Ability to time-keep efficiently & meet SLAs as required.

· Excellent communication skills (written and oral).

· Flexible, cooperative & polite.

Desirable criteria:

· Experience of handling deductions & patient registrations.

· Familiarity with providing administrative support to clinical professionals.

· Competent with EMIS Web, Docman 10, Accurx & Surgery Connect.

Benefits

NHS Pensions scheme

Cycle to Work scheme

Fantastic central location

5 weeks holiday entitlement (pro rota for part-time employees) + Bank holidays

Inclusive and supportive culture, staff celebrations

Rate of pay

£14.06 per hour

Oxford Living Wage

Employer details

Northgate Health Centre

15 Market St, Oxford OX1 3EF

https://www.northgatehealthcentre.co.uk/

Pay: £14.06 per hour

Benefits:

  • Company pension
  • Cycle to work scheme
  • Enhanced maternity leave
  • Sick pay

Work Location: In person

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