Garden Centre jobs in Saxilby

Job Description

We are looking for a friendly and proactive Customer Service Advisor to join our Contact Centre team at Mercia Garden Products. You will be the first point of contact for our customers, providing excellent service, resolving queries efficiently, and promoting our Waltons and Mercia brands.

This role is ideal for someone who enjoys helping people, problem-solving, and building positive customer relationships. You’ll play a key part in ensuring every customer has a positive experience with our products and services.

About us

As one of the UK’s leading manufacturers and retailers of sheds, summerhouses, and outdoor garden buildings, we have been shaping British gardens since 1878. We take pride in designing products that blend tradition with modern innovation, our wide range of products helps customers transform and create outdoor spaces they love.

Key Responsibilities

• Handle incoming and outgoing customer calls and emails using company systems
• Investigate and resolve customer queries on a case-by-case basis
• Process replacement parts, collections, and reimbursements accurately
• Communicate clearly, professionally, and empathetically with customers
• Build trust and positive relationships through excellent customer service
• Maintain accurate and up-to-date records within the CRM system
• Follow company procedures, policies, and communication guidelines
• Develop strong product knowledge to confidently support and advise customers
• Gather and share customer feedback to support continuous improvement

What We’re Looking For

• Confident and professional phone manner with strong active listening skills
• Customer-focused approach with the ability to adapt to different situations
• Excellent verbal and written communication skills
• Ability to multitask, prioritise workload, and manage time effectively
• Strong literacy and English skills
• Experience using CRM systems desirable but not essential as training will be provided
• Proficiency in Microsoft Office (Word, Excel, Outlook) is required.
• Previous experience in a similar role

This role is full time working Monday - Friday 08:30am - 17:00pm

We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation ("Protected Characteristics").

*Please note due to high volume of applicants, it may not always be possible to respond to each person. If you do not hear from us within 4 weeks of applying, please assume to be unsuccessful.*

Pay: £12.85 per hour

Expected hours: No less than 38.75 per week

Benefits:

• Casual dress
• Employee discount
• Flexitime
• Health & wellbeing programme
• On-site parking

Ability to commute/relocate:

• Newark-on-Trent NG23 6QN: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person