Gateshead Council jobs in Sunderland

Who we are & what we stand for

Do you want to help make Gateshead a place where everyone thrives? If that sounds like you, keep reading - we might be the perfect match.

We’re delighted that you’re interested in working with us. You’d be joining us at a very exciting time.

We pride ourselves on our ambitious and forward-thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive.

At Gateshead Council you’d be a highly valued member of a team that recognises and respects the skills that you bring to your role, encourages creativity and passionately advocates a great work / life balance. Our actions speak louder than words, and with flexi-time and hybrid working available across many of our roles, as well as a full suite of outstanding employee benefits, we’re confident that it isn’t just the salary that attracts our staff.

Help keep homes safe while delivering a service that really matters to our customers.

You’ll be part of a dedicated Gas Team within Construction Services, working together to deliver safe, efficient, and high-quality compliance services across over 18,000 council homes and public buildings. The team plays a vital role in ensuring customers receive timely servicing, repairs, and remedial works, using dynamic scheduling systems to optimise resources and maintain compliance. Working in a fast-paced and customer-focused environment, you’ll collaborate closely with engineers, contractors, and managers to keep services running smoothly and deliver a sector-leading experience for residents

Where your organisation and decision-making keep services on track.

What you will get to do

• Work within a team of schedulers coordinating work orders and customer appointments across the Gas Team
• Act as a key point of contact for operational staff, managing appointments and scheduling queries
• Raise, appoint and manage work orders to ensure jobs are completed efficiently using scheduling systems
• Monitor and maintain diaries for gas servicing, repairs and remedial works using dynamic resource scheduling tools
• Optimise daily resources and reallocate work to maximise efficiency and meet performance targets
• Liaise with site managers to support productivity and ensure effective service delivery
• Monitor job completion times and resolve issues such as missed appointments or job-related problems
• Communicate regularly with customers, providing a high standard of customer service
• Work collaboratively with managers and system administrators to maintain compliance and system effectiveness
• Respond dynamically to changing priorities in a fast-paced environment
• Support continuous improvement and personal development activities
• Ensure all duties are carried out safely and responsibly and in line with service requirements

The engine behind safe and efficient services

What you will bring

• Experience of scheduling appointments and working with office IT systems (e.g. MS Office, work order or scheduling systems such as DRS)
• Knowledge of gas compliance requirements and ability to apply this in a scheduling environment
• Strong organisational skills with the ability to manage workloads and meet deadlines
• Proven experience of delivering excellent customer service and communicating effectively with a range of stakeholders
• Ability to problem solve, make decisions quickly and respond to changing priorities
• Experience of working collaboratively as part of a team while using initiative when required
• Relevant qualifications (5 GCSEs including Maths and English or equivalent) or demonstrable experience, with a willingness to learn and develop

What’s in it for you

• Competitive Salary: We offer fair and transparent pay that reflects your skills and experience.
• Outstanding Pension Scheme: We don’t just offer a great salary we invest in your future too. Find out what benefits a Local Government Pension provides: https://twpf.info
• Generous Annual Leave: Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
• Flexible Working Hours: Benefit from up to 26 flexi days per year (subject to business needs), giving you more control over your time.
• Hybrid & Flexible Working: We support a healthy work-life balance with flexible and hybrid working options.
• Learning & Development: Access a wide range of training, development, and progression opportunities to help you grow your career.
• Health & Wellbeing Support: From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.
• Cycle to Work Scheme: Save money and stay active with our tax-efficient cycle to work programme.
• Electric & Hybrid Car Scheme: Get behind the wheel of a brand-new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions a cost-effective, environmentally friendly way to drive (after 12 months service).
• Exclusive Discounts & Salary Sacrifice: Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel, and services plus salary sacrifice options on white goods, electronics, and more, helping you spread the cost of essential purchases (after 6 months service).

Our commitment to you

We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work. We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

How to apply

You can apply online using the apply now button below. Within the form, you’ll be asked for details about you, your career history, skills, experiences and qualifications.

We advise you to be as detailed and specific as possible, paying particular attention to any of the above which are relevant to the role to which you are applying.

If you have any questions about your application, please don’t hesitate to reach out to our recruitment team via recruitment@gateshead.gov.uk

Please note: As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria for the role. However, in high-volume recruitment situations, it may not always be practicable to interview every eligible candidate. In such cases, we may need to prioritise those who best meet the essential criteria, based on the information provided in the application.

Additionally, the Council reserves the right to close this vacancy early or adjust the shortlisting criteria, including the pass mark for interview selection, to ensure a fair and manageable recruitment process. We encourage early applications.