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Job Post Details

Centre Assistant - job post

Flexico
7-8 Delta Bank Road, Gateshead NE11 9DJ
£26,500 a year - Full-time

Job details

Pay

  • £26,500 a year

Job type

  • Full-time

Shift and schedule

  • Monday to Friday

Location

7-8 Delta Bank Road, Gateshead NE11 9DJ

Benefits

Pulled from the full job description

  • Referral programme
  • Employee discount
  • Free parking
  • Casual dress
  • Cycle to work scheme
  • Company events
  • On-site parking

Full job description

Centre Assistant

Job Title

Centre Assistant

Reporting to

Centre Manager

Purpose

To support the Centre Manager in delivering operational excellence within the centre and provide outstanding customer service to clients. The Centre Assistant is a key point of contact for clients and visitors, ensuring the smooth day-to-day running of the centre, contributing to a positive and productive environment for all users and acting as a capable deputy to the Centre Manager when required.

Working Hours

Full time, 08:30-17:30, Monday-Friday, 40 hours a week

Location

Centre based

Job Description

Your key

responsibilities will include (but not be limited to):

Specific Tasks

Operations

Support the Centre Manager in delivering operational excellence across the centre.

Open and close the centre in line with procedures.

Greet clients and visitors, providing a professional and welcoming front-of-house experience.

Manage reception duties including calls, emails, enquiries, mail handling and diary support.

Maintain communal areas, including kitchen restocking and general presentation standards.

Complete daily floor walks and spot checks to ensure centre standards, safety, and compliance are maintained.

Support completion of monthly audits and follow-up actions.

Keep systems, records, and documentation accurate and up to date.

Manage keys and fobs, including set up, replacements, and associated charges.

Support basic IT setup and troubleshooting for clients where required.

Ensure all Flexico policies, procedures, and checklists are consistently followed.

Clients

Deliver a consistently high level of customer service to all clients.

Act as a first point of contact for client queries, issues, and requests.

Support a positive, connected centre community by engaging with clients and encouraging interaction.

Assist with client onboarding, including move-ins, move-outs, and workspace readiness.

Ensure client records are accurate and maintained.

Your Building

Support oversight of building maintenance, health & safety, and compliance standards.

Carry out required checks and audits, ensuring any issues are identified, escalated where necessary, and followed through to resolution.

Liaise with contractors and suppliers on site as required.

Prepare and maintain contractor work lists and log all facilities requests.

Escalate building issues appropriately and ensure timely follow-up.

Maintain an understanding of key building information, layouts, and compliance requirements.

Support fire safety compliance, including ensuring documentation and assigned responsibilities are in place.

Sales and Finance

Ensure the centre is consistently “show ready”, with vacant offices prepared for viewings.

Support and conduct client tours when required.

Provide timely and accurate feedback via CRM following tours.

Support move-in and move-out processes to ensure accuracy and a smooth client experience.

Manage stock ordering, ensuring best value for money and cost efficiency across supplies and consumables.

Support billing accuracy for ad hoc services and charges.

Candidate Profile

Skills & Behaviours

Enthusiastic, proactive, and resilient with a positive attitude

Professional presentation with strong attention to detail

Excellent communication skills (written and verbal)

Strong problem solver with a practical, solutions-focused mindset

Able to prioritise workload and manage multiple tasks effectively

Confident working independently and supporting the Centre Manager

Able to step up and support Centre Manager responsibilities when required

Strong ambassador for Flexico values and brand

Job Type: Full-time

Pay: £26,500.00 per year

Benefits:

  • Casual dress
  • Company events
  • Cycle to work scheme
  • Employee discount
  • Free parking
  • On-site parking
  • Referral programme

Experience:

  • Front of House: 1 year (preferred)
  • Customer service: 2 years (preferred)

Work Location: In person

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