General Building jobs in Caernarfon

About The Hogan Group

The Hogan Group is a family-owned North Wales business providing quarrying, construction materials, asphalt, ready-mixed concrete, civil engineering, and associated services. Founded on the values of hard work, honesty and pride in doing things properly, we have built a reputation for delivering quality products and dependable service. Guided by The Hogan Way, we are committed to working safely, acting with integrity, supporting our communities, and building the foundations for future generations.

Why Join The Hogan Group?

This is an opportunity to develop a career in dispatch and logistics at the heart of a growing and ambitious Group. Working closely with the Dispatch Manager and Assistant Dispatch Manager, the successful candidate will gain broad, practical exposure to the full dispatch operation — from order processing and route coordination through to inventory control and customer communication.

At The Hogan Group, dependable delivery is as much a part of our reputation as the products themselves. We are committed to creating working environments where people return home safely, customers can rely on what we promise, and continuous improvement is embedded into everyday practice.

We are looking for an organised, reliable individual who shares our values, communicates clearly under pressure, takes pride in getting the detail right, and wants to build a long-term career supporting the dispatch function.

Our Culture: The Hogan Way

Everything at Hogan is judged against one standard: if a job needs doing, it needs doing right. That means nobody gets hurt for the sake of the job, we produce work we're proud to put our name behind, we think beyond today, and we help one another succeed. When something goes wrong, the expectation is simple: own it, tell the truth, fix it, and learn. This culture rests on five non-negotiables that apply to everyone, at every level:

● No one gets hurt for the sake of the job

● Tell the truth

● Never knowingly pass on poor work

● Own your part

● Never walk past a problem

What this means for the Central Dispatch Co-Ordinator

As the person who processes orders, coordinates deliveries and keeps the dispatch desk running day to day, this role is about putting the Hogan Way into practice on every call, every schedule and every record — accuracy and honesty here protect the customer experience and the Group's reputation.

● Speak up honestly about delays, stock shortages or anything that doesn't look right, and expect to be listened to, not blamed.

● Tell the truth about mistakes or missed communications — that's how problems get fixed and don't happen again.

● Never knowingly pass on incorrect order details, inaccurate delivery times or incomplete documentation to a customer or driver.

● Be reliable, straightforward and quick to admit mistakes, in the spirit of the Hogan Leadership Contract.

● Treat every customer interaction as a chance to reinforce trust — helpful, courteous, professional communication is the Hogan Way in daily practice.

● Help keep the Hogan Way real on the ground: accurate records, honest updates and well-coordinated deliveries are what make the Group's promises real in practice, not just on paper.

Role Purpose

The Central Dispatch Co-Ordinator is responsible for planning, overseeing and coordinating all activities related to shipping and logistics of products and services.

The role involves managing the flow of goods and information between the Company, suppliers and customers to ensure timely, accurate and cost-effective delivery of products and services.

The postholder processes orders, coordinates transportation and shipment schedules, maintains accurate records, supports inventory control and provides customer service, working under the direction of the Dispatch Manager and alongside the Assistant Dispatch Manager.

Key Relationships

Internal

● Dispatch Manager

● Assistant Dispatch Manager

● Production and Technical Team

● Sales and Marketing Team

● Finance Team

● Drivers and Hauliers

● HSQE Team

External

● Customers

● Suppliers and Hauliers

● Contractors

Direct Reports

The Central Dispatch Co-Ordinator has no direct reports. This is a hands-on coordination role within the Dispatch Department, working under the direction of the Dispatch Manager.

Decision-Making Authority

The Central Dispatch Co-Ordinator exercises judgement within the scope of the role and Company policies. The postholder has authority to:

● Schedule and coordinate pickups, loading and deliveries in line with dispatch plans and customer requirements.

● Raise purchase orders for raw materials, hired drivers and equipment within agreed procedures.

● Adjust delivery schedules and implement contingency plans in real time to respond to delays, traffic or site issues, escalating significant changes to the Dispatch Manager.

● Provide start and finish times for personnel and create and manage staff rotas as directed.

● Flag order, inventory or customer issues that require escalation or further resource.

The exercise of authority must be proportionate, reasonable, evidence-based and consistent with Company policies and procedures.

Accountability

The Central Dispatch Co-Ordinator is accountable for:

● Accurate and timely processing of customer orders and shipping documentation.

● Effective coordination of transportation and shipment schedules.

● Maintaining accurate and up-to-date records of shipments, daily files and other relevant documentation.

● Supporting accurate inventory levels and stock rotation.

● Clear, helpful and professional communication with customers, drivers and internal departments.

● Following all safety, environmental and Company policies during dispatch activities.

Whilst overall accountability for the dispatch function rests with the Dispatch Manager, the Central Dispatch Co-Ordinator is responsible for the quality, accuracy and timeliness of the day-to-day coordination and administrative work they carry out.

Key Responsibilities

Shipping Co-Ordination and Communication

● Schedule and coordinate the pickup, loading and delivery of aggregate, asphalt and concrete products and services.

● Coordinate shipping activities with various internal departments, suppliers, hauliers and customers.

● Maintain constant communication with drivers, customers and contractors to ensure efficient delivery.

● Address any issues or delays in real time and implement contingency plans when necessary.

● Ensure that all goods-inwards materials and/or inert wastes are processed in compliance with Company policies and procedures.

Order Processing

● Process and manage customer orders, ensuring accuracy and completeness.

● Verify batching documentation to ensure compliance with regulatory requirements.

● Verify shipping documentation and ensure compliance with customer requirements and internal requirements.

● Raise purchase orders using purchase order systems for raw materials, hired drivers and equipment.

● Provide start and finish times for personnel, and create and manage staff rotas.

Logistics

● Coordinate transportation and shipment schedules.

● Monitor and track deliveries to ensure they are on time.

● Address and resolve any issues or delays in the shipping process in real time.

Documentation and Record Keeping

● Maintain accurate and up-to-date records of shipments, daily files and other relevant documentation.

Inventory Control

● Assist the Dispatch Manager and Assistant Dispatch Manager in monitoring inventory levels and stock rotation.

● Collaborate with the production team to ensure accurate stock records and yard management.

● Manage site production and stocking areas on site.

● Order raw materials as required.

Customer Service

● Respond to customer enquiries and provide information regarding delivery status.

● Address and resolve customer concerns or issues related to deliveries.

Administration

● Assist the manager with POD gathering, Command Alkon, reporting, checking daily files, closing out purchase orders, dayworks, customer queries, archiving documents, cash sale queries, assisting the department with queries, and delivery tickets on the customer portal.

● Support lone working implementation on management.

General Responsibilities

Everyone working for or on behalf of The Hogan Group's companies is required to comply with all Company policies and associated processes, procedures and documented instructions, together with all relevant legal and other applicable requirements, including:

● HSQE requirements.

● Legislative requirements.

● Certification requirements.

● All relevant Company software and communication systems, as directed.

● Attendance and active participation in relevant meetings, including committee, departmental, management and management review meetings.

● Continual improvement, including supporting departmental and Company projects as directed by the line manager.

● The Company's confidentiality, GDPR and Privacy Policy requirements.

● Developing and maintaining an understanding of colleague roles to provide effective cover as required.

● Undertaking any reasonable request made by the line manager.

Key Performance Indicators

Performance will be assessed against agreed objectives and business requirements, including but not limited to:

● Accuracy and timeliness of order processing and shipping documentation.

● On-time delivery performance and effective response to delays or issues.

● Accuracy and completeness of records, daily files and documentation.

● Quality of inventory monitoring and stock record accuracy.

● Customer satisfaction and responsiveness to enquiries and concerns.

● Effectiveness of collaboration with production, sales and haulier teams.

Essential Requirements

● Full UK Driving Licence, as travel between sites may be required.

● GCSEs or equivalent.

● Proven experience in a similar shipping or logistics coordination role.

● Strong computer skills.

● Excellent communication and interpersonal skills.

● Ability to multitask, work under pressure, and adapt to changing circumstances.

Skills & Abilities

● Excellent organisational and multitasking abilities.

● Detail-oriented with a focus on accuracy.

● Strong verbal and written communication skills.

● Ability to identify and resolve issues quickly and efficiently.

● Ability to communicate effectively with internal and external stakeholders.

● Ability to work independently and as part of a team.

● Physical fitness and the ability to work outdoors in various weather conditions.

● Attention to detail and accuracy in record keeping.

Desirable Qualifications

● Additional education in logistics, supply chain, or related fields — a plus.

● Familiarity with shipping software and systems — a plus.

Working Environment and Physical Requirements

The Central Dispatch Co-Ordinator typically works in an office setting but may involve frequent site visits to Company and/or customer sites, with exposure to outdoor and industrial environments and occasional travel. The candidate must be prepared to work in varying weather conditions and will be required to wear personal protective equipment when on site. The role may also require working nights, weekends or irregular hours to monitor operations effectively on an ad hoc basis.

The postholder should have the physical fitness to walk, climb and navigate uneven terrain and be comfortable working outdoors in various weather conditions. Reasonable adjustments will be considered in accordance with the Equality Act 2010.

● Salary and Benefits

On Target Earnings: £30,000 - £40,000 per annum.

Additional Information

● Equality, Diversity and Inclusion: Hogan welcomes applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

● Right to Work: any offer is conditional on satisfactory evidence of the right to work in the UK.

● Data Protection: personal data is processed in accordance with UK GDPR, the Data Protection Act 2018 and the Company's Recruitment Privacy Notice.

● Terms of Employment: probationary period, notice period, pension and full benefits detail are set out in the successful candidate's Contract of Employment, in accordance with Company policy.

Pay: £30,000.00-£40,000.00 per year

Benefits:

• Bereavement leave
• Company pension
• Free parking
• On-site parking
• Store discount
• Work from home

Work Location: In person