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Job Post Details

Customer Service Advisor - job post

Reflect Recruitment Group Ltd
4.4 out of 5 stars
Lincoln LN6 8QEHybrid work
£24,375 a year - Permanent, Full-time
Responded to 51-74% of applications in the past 30 days, typically within 2 days.

Job details

Pay

  • £24,375 a year

Job type

  • Permanent
  • Full-time

Location

Lincoln LN6 8QEHybrid work

Benefits
Pulled from the full job description

  • Free parking
  • On-site parking
  • Transport links
  • Work from home

Full job description

We are recruiting a Customer Service Advisor to join our client in Lincoln on a Full Time, Permanent basis.

Our client is an excellent business to work for, who are forward-thinking and leaders in their field. If you're naturally good at building excellent customer working relationships then you'll be right at home in this role.

Day-to-day, you will be:

- Handling any queries, by incoming telephone calls or emails, from customers, in-line with the company's requirements and timeframes;

- Making outbound calls where required, providing excellent customer service skills;

- Dealing with customer service 'tickets' on a project management basis and liaising with other departments until resolved;

- Using the company CRM system to ensure all communications with customers are noted;

- Providing Database Administration support where required on the database, and using a range of Microsoft Office products;

- Updating customer records within the database;

- Supporting with General Administration tasks as usual;

- And any other duties as necessary within the scope of the role and in-line with the company's requirements.

What the company is looking for:

- An ability to display empathy when handling complaints and act as an Account Manager;

- Good problem-solving skills;

- Solid Account Management skills;

- Teamwork skills;

- Ability to think on your feet and deal with deadlines/pressure;

- Microsoft Office skills;

- Versatility.

In return for your skills and experience, the company can provide:

- A great environment to work in with an excellent Management team to support you;

- A competitive and attractive bonus structure;

- A hybrid working structure;

- Free on-site car parking or good transport links;

- And excellent opportunities for growth and development.

The salary offered is £24,375 per year.

Working hours will be 8:00am-4:00pm (37.5hrs per week).

This vacancy will be very popular: apply now to avoid disappointment. Shortlisting will take place very soon. If you have any questions please contact Cameron Ford on 01522 848333 or send your CV to cameron.ford@rrgroup.co.uk

Reflect Recruitment Group is operating as Employment Agency under the Employment Agencies Act 1973.

Job Types: Full-time, Permanent

Pay: £24,375.00 per year

Benefits:

  • Free parking
  • On-site parking
  • Transport links
  • Work from home

Work Location: Hybrid remote in Lincoln LN6 8QE

Reference ID: J10126

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