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Job Post Details

Sales and Customer Service Advisor
NFU Mutual - North Somerset & Chew Valley
41 Wick Road, Bristol BS39 5XP
Up to £28,000 a year
Permanent, Full-time
Apply now

Job details

Up to £28,000 a year
Annual leave, Free parking
Permanent, Full-time
Monday to Friday
41 Wick Road, Bristol BS39 5XP

Full job description

  • Have you considered a career in Insurance?

Sales & Customer Service Adviser

  • Salary: Starting salary up to £28,000 per annum (dependent on experience)
  • Full Time 35 hours per week
  • Permanent Contract
  • Location: Bishop Sutton BS39 5XP
  • Monday - Friday 9am-5pm (Potential for hybrid homeworking 1 day per week upon completion of probation)

This is an office-based role with full training, for people with good office and computer skills and a passion for great customer service.

About the role:

You’ll join our Sales and Service Team, helping customers by phone, email and in person. Day to day, you will:

  • Make mid-term changes to customers’ home, motor and other personal policies
  • Handle incoming calls and correspondence
  • Quote for home and motor insurance, and sell our award-winning cover
  • Introduce customers to our financial services
  • Take first notification of household claims
  • Process accounting transactions

A big part of the role is explaining insurance terms clearly, so every customer understands their policy and has the right cover.

You’ll work on screen throughout the day, using Microsoft CRM, Policy Centre, Outlook and Word.

Full training is provided, and we’ll support you every step of the way.

To be successful in our Sales & Customer Service Adviser role, you will need:

  • Experience of working in an office environment
  • A confident telephone manner and customer service experience
  • Confidence using computer systems and picking up new ones (we use Microsoft CRM, Policy Centre, Outlook and Word)
  • The ability to take in new information and training quickly and methodically
  • Excellent communication skills, including explaining insurance terms clearly to customers
  • To live within 1 hour of our agency office in Bishop Sutton (BS39 5XP)

Our commitment to you:

We pride ourselves in the development of our team. Our culture is one of professionalism, fairness, and support. We consider our team to be our greatest asset and as such encourage development within your role. We commit to providing a working environment which is built on mutual respect, where our team and the business can succeed. We actively encourage CII (Chartered Insurance Institute) training, alongside NFU Mutual learning and development. We also have an open-minded approach to wider training for personal advancement.

Benefits

Our agency office is a modern building with ample free parking. There is an opportunity to work 1 day per week from home upon completion of probation period. We respect your personal time, so we will not expect you to work late evenings or weekends. Our office hours are Monday to Friday 9am-5pm. You will also have 25 days annual leave plus bank holidays.

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions, and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual, we deliver a first-class service and sell their product range across our region to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

Due to internal promotions and expansion, an opportunity for an additional Sales & Customer Service Adviser has arisen within the North Somerset and Chew Valley Agency, based in Bishop Sutton.

Please apply in writing with CV and covering letter to: Kate Marks email: kate_marks2@nfumutual.co.uk telephone: 01934 861035. Please be advised candidates’ data is stored for a maximum of 6 months upon completion of recruitment process.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Ability to commute/relocate:

  • Bristol BS39 5XP: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Have you used a CRM or policy system at work, such as Microsoft CRM?

Experience:

  • office or administration: 1 year (required)

Work Location: In person

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