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    • Completing general administrative duties to support the wider Customer Support team.
    • As a Customer Support Advisor, you'll be a key part of our Customer Support…
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Job Post Details

Customer Support Advisor
Quorn Stone
·
4.9
Loughborough
£26,000 - £28,000 a year
Full-time
Apply on company site

Job details

£26,000 - £28,000 a year
Paid training, Employee discount, Employee assistance programme, Company pension
Full-time
Loughborough

Full job description

Who We Are:

Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. With 10 showrooms across the UK and our Head Office based in Loughborough, we are passionate about delivering the highest quality products alongside exceptional customer service.

We work with homeowners, designers, and trade professionals to bring beautiful spaces to life, and pride ourselves on our knowledgeable team, supportive culture, and commitment to excellence.

Due to continued growth, we are looking for a Customer Support Advisor to join our Head Office team. If you're passionate about delivering exceptional customer service and enjoy working in a fast-paced, collaborative environment, we'd love to hear from you!


The Role:

  • Salary: £26,000 - £28,000 per annum
  • Working hours: 37 hours per week
  • Location: Head Office, Loughborough, LE11 1QJ


As a Customer Support Advisor, you'll be a key part of our Customer Support team, ensuring our customers receive an exceptional experience from purchase through to delivery and beyond. You'll work closely with our showroom teams, logistics partners, and internal departments to resolve queries, coordinate deliveries, and provide outstanding after-sales support.

This is a varied and rewarding role where no two days are the same. You'll be an important point of contact for our customers, helping to ensure every interaction reflects the high standards Quorn Stone is known for.

What You Will Be Doing:

  • Delivering first-class customer service via phone and email

  • Providing after-sales support and product guidance

  • Supporting showroom teams with order queries and amendments

  • Coordinating customer deliveries and ensuring individual requirements are met

  • Managing customer queries and resolving issues efficiently and professionally

  • Liaising with haulage companies to coordinate deliveries

  • Keeping customers informed with delivery updates and progress

  • Processing returns and refunds accurately

  • Acting as a liaison between departments to ensure seamless customer service

  • Completing general administrative duties to support the wider Customer Support team

To Be an Excellent Customer Support Advisor, You Will Need:

  • Excellent written and verbal communication skills

  • A genuine passion for delivering outstanding customer service

  • Strong organisation and time management skills with the ability to prioritise effectively

  • A proactive, positive approach and the ability to thrive in a busy environment

  • High levels of accuracy and attention to detail

  • Good numerical skills

  • Proficiency in Microsoft Excel and other Microsoft Office applications

  • Previous experience in a customer-facing or customer service role

  • Experience using Business Central or a similar CRM system (desirable)

  • A full UK driving licence

  • The ability to reliably commute to our Head Office in Loughborough

Benefits We Offer:

  • A friendly and welcoming team environment

  • Competitive salary package

  • Paid training and development opportunities

  • Employee Assistance Programme

  • Competitive holiday allowance with option to buy additional days

  • Enhanced parental leave

  • Company pension scheme

  • Healthcare cash plan (Simply Health)

  • Employee, friends, and family discount on Quorn Stone products

  • Wellbeing initiatives, including Mental Health First Aiders

  • 2 volunteering days per year




If you're a confident communicator who enjoys helping people and takes pride in delivering exceptional customer service, we'd love to hear from you.

At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives. If you're excited about the role but don't meet every requirement, we still encourage you to apply.

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