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Service Engineer - job post

Voyager Coffee
South West Region
From £27,000 a year - Full-time

Job details

Here’s how the job details align with your profile.

Pay

  • From £27,000 a year

Job type

  • Full-time

Shift and schedule

  • Overtime
  • Weekend availability
  • Monday to Friday

Location

South West Region

Benefits
Pulled from the full job description

  • Company car
  • Company pension
  • On-site parking

Full job description

About Us

At Voyager Coffee, from ground to cup, we sip consciously, making a positive impact on our planet and community throughout our journey. Guided by our purpose, we continuously seek improvement, fuelled by curiosity and the courage to question the norm. We deliver exceptional coffee, fostering connection, and community.

General

This essential, field-based role covers Devon, Cornwall, and Somerset, providing fast reactive support and preventative maintenance to our customers, ensuring minimal disruption to their business. You will be the face of our company, delivering excellent customer service and support.

The Role

As part of the technical team, your responsibilities will vary based on current needs, with significant field-based work. Your week will include reactive callouts, scheduled preventative services, in-house equipment repairs, and stock management. Building strong relationships with new and existing customers is crucial. Effective communication and coordination with the office team are vital for efficiency.

Essential Skills & Traits

  • Love for coffee
  • Full UK clean driving license
  • Electrical/engineering maintenance background
  • Basic plumbing skills
  • Friendly and supportive customer service skills
  • Willingness to work outside normal hours if needed
  • Logical approach to fault finding
  • Ability to stay calm and work methodically under pressure
  • Attention to detail and meticulous tidiness
  • Organised, self-motivated, and able to work independently
  • Strong team player with excellent communication skills
  • Positive attitude towards continuous improvement
  • Ability to manage tasks methodically
  • Adherence to processes and strict deadlines

Main Duties & Responsibilities

  • Install coffee equipment
  • Provide reactive service for callouts and breakdowns
  • Conduct proactive preventative maintenance
  • Offer on-site customer equipment training
  • Provide technical support for customers and the in-house team
  • Complete accurate job sheets
  • Perform boiler testing (training & certification provided)
  • Manage in-house equipment inventory
  • Handle diary management
  • Oversee spare parts inventory & stock taking

Desirable Skills & Traits

  • Espresso machine service experience.
  • Inventory management.
  • Experience with Office 365, CRM & Sage Accounting Software.

Working Hours: Full time

Location: Field based in Devon, Cornwall & Somerset, operating from Buckfastleigh

Salary: Competitive, dependent on experience and will include a vehicle.

Join our passionate, energetic team that goes above and beyond to support our customers, team members, and the coffee community.

Job Type: Full-time

Pay: From £27,000.00 per year

Benefits:

  • Company car
  • Company pension
  • On-site parking

Schedule:

  • Monday to Friday
  • Overtime
  • Weekend availability

Application question(s):

  • You will need to be based in Devon or Cornwall.

Licence/Certification:

  • Driving Licence (required)

Work Location: On the road

Reference ID: Service Engineer

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