General Building jobs in Pitstone

Job description

JOB TITLE: Customer Acquisition Manager

DEPARTMENT: School and Community Facilities

REPORTS: Head of Department

SALARY: £28,000 per year (starting salary) pro rata to £14,000 per year

HOURS: Part-time hours (0.5 FTE)

Expected work pattern will be 18.75 hours during the working week of Monday-Friday with openness of how this is structured. Occasional changes to this will be expected in line with flexible working patterns.

MAIN ROLE FOCUS:

To lead the School and Community Facility Management Teams in ensuring we attract and secure high levels of bookings across our school and community facilities, and provide the highest quality of service.

LOCATION: The company office is based at the beautiful Halton Tennis Centre near Wendover. We operate a flexible approach to work with a mix of home based work and time spent with your line manager in the office when required.

OUR MISSION:

To be “Accessible and Affordable”

OUR VALUES:

People: Building strong and progressive partnerships

Change: Redefining the approach and methods of the activity industry

Creativity: Thinking and delivering differently to maximise our impact

Growth: Expanding into new communities, helping individuals to reach their potential

Key Responsibilities

• Responsible for the successful conversion of enquiries to sales for hiring our facilities across our portfolio of sites.
• Leading on the creation of social media strategies and campaigns to generate new interest in our facilities.
• Proactively identifying and communicating with new potential clients from the local area, and from larger National organisations where appropriate.
• Communicating with all new clients to clearly explain what we offer as a service, the benefits of working with us, and how we are different to our competitors.
• Staying true to our identity as a business throughout any communication with clients to ensure that they develop a long term relationship and loyalty to our company.
• Lead on the development of new strategies to attract new clients, based on a deep understanding of market trends and customer behaviours.
• Lead on the digital reporting of new client interactions to understand what makes for a successful conversion to a sale, and where there are areas for improvement.

The purpose of this job description is to focus attention on the most important responsibilities of the role. It is not intended to be a complete list of the duties, therefore it is to be expected that the day-to-day performance of the job will include tasks not listed above.

GENERAL DUTIES:

In addition, all staff have the following general duties laid out in their job descriptions:

• To deliver and develop targets outlined in AITC’s strategic plan.
• To contribute and assist in AITC’s planning processes and the review of its performance and systems.
• Contribute to the positive and professional image of AITC.
• To observe and uphold the requirements of the Company’s Constitution and act at all times in accordance with policies including equality of opportunity.
• Undertake any other duties appropriate for the grade and responsibilities of the post that may from time to time be reasonably requested.

Person Specification

Essential

• A sales or marketing related qualification of Level 5 or above.
• Experience in a sales related role with a track record of growth.
• Ability to work as part of a team and self-motivated to work individually.
• Strong organisational skills and attention to detail.
• Ability to travel independently with access to a vehicle and to possess a driving licence.
• Excellent interpersonal skills and the ability to establish and maintain good working relationships.
• Ability to use your own initiative, develop new ideas and broker new relationships.
• Ability to work on multiple projects simultaneously.
• Ability to use technology to enable accurate, secure and GDPR compliant client records.

Desirable

• Experience in one of the following fields: Sales, Marketing, Business Growth, Client Acquisition, Customer Service
• Knowledge of the local area (Buckinghamshire and Hertfordshire).
• Highly organised with ability to prioritise a heavy workload, manage tasks simultaneously and perform effectively under pressure.

HOURS AND BENEFITS:

• Flexible working hours agreed with your Manager to ensure a healthy work / life balance is achieved
• 18.75 hours per week
• Aviva pension scheme
• 25 days annual leave plus bank holidays (pro rata for part time staff)
• Mileage allowance
• Staff events
• Laptop and work phone provided
• Free parking on sites
• Use of the on-site facilities at the office facility (tennis courts / gym)
• Opportunity for career progression
• Formal and informal training opportunities

To apply for this job, please submit both your CV and a covering letter.

The deadline to apply for this job is 5pm on Wednesday December 11th 2024. Interviews will take place on Tuesday 17th December 2024 at Halton Tennis Centre or via video link if appropriate.

Job Types: Part-time, Permanent

Pay: From £28,000.00 per year

Expected hours: 18.75 per week

Benefits:

• Company events
• Company pension
• Discounted or free food
• Flexitime
• Free parking
• Gym membership
• On-site parking
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 11/12/2024
Reference ID: AITC Admin and Compliance Manager
Expected start date: 20/01/2025