General Manager jobs

General Manager – Spinners Reading

Full Job Description

ABOUT SPINNERS

Spinners is one of the UK's fastest-growing competitive socialising brands - where luxury meets play. We opened our first venue in Reading in 2021, followed by Plymouth in 2023, Solihull in 2024 and Chester in 2026, and with £4m of investment from Gresham House Ventures behind us, we're rolling out nationwide.

Every Spinners venue brings together interactive darts, boutique duckpin bowling, shuffleboard, interactive boules, interactive golf and Clayshot® - our own proprietary clay shooting simulator you won't find anywhere else - alongside a vibrant bar and kitchen serving artisan pizzas, premium cocktails and quality drinks in a stylish, immersive setting.

Spinners Reading is where it all started. Our original venue has recently undergone a major refurbishment, bringing in new activities, upgraded spaces and a refreshed look and feel. Sitting right in the heart of Reading town centre, it's an established venue with a loyal guest base and huge potential for its next General Manager to build on.

The role comes with a competitive base salary, alongside an extremely attractive profit share scheme with the potential to earn £15,000+ per annum. This provides a total earning potential of up to £60,000 per annum, giving you the opportunity to directly benefit from the success and profitability you create within the venue.

THE ROLE

We're looking for a passionate, people-first General Manager to lead Spinners Reading. You'll own the venue end to end - the team, the culture, the guest experience, and the P&L - and take real ownership of driving the venue forward.

This is a hands-on leadership role for someone who can balance operational excellence with energy, personality and fun. If you thrive in high-volume, wet-led venues, love entertainment-driven hospitality, and want the freedom to make a genuine impact on the performance of your venue, this role has your name on it.

Reading is an established business, but we're looking for someone who isn't interested in simply maintaining what's already there. We want someone commercially driven who can spot opportunities, grow sales, build a brilliant team and maximise the potential of the venue.

And because we're scaling nationally, this isn't a ceiling - our best General Managers will shape the future of Spinners as the group grows.

RESPONSIBILITIES

Guest Experience & Service Excellence

• Deliver standout guest experiences from pre-booking through to the last round.
• Set the tone for service, atmosphere and energy on every shift.
• Actively manage guest feedback, turning challenges into memorable moments.
• Build a venue guests want to return to again and again.

Team Leadership & Culture

• Recruit, train and develop a high-performing team across games, bar and kitchen.
• Lead with a visible, hands-on presence on the floor.
• Build a positive, inclusive, high-energy culture where people love to work.
• Develop your management team and create clear accountability across the venue.

Operational Management

• Oversee day-to-day operations across all gaming zones, bar and kitchen.
• Ensure all activities - darts, bowling, interactive golf, interactive boules, shuffleboard and Clayshot® - are safe, operational and guest-ready at all times.
• Maintain exceptional venue standards, cleanliness and presentation.
• Continuously look for ways to improve how the venue operates.

Financial & Commercial Performance

• Own the venue P&L, budgets and cost controls.
• Drive revenue through events, corporate and group bookings, promotions and upselling.
• Identify opportunities to grow sales and improve venue profitability.
• Monitor KPIs and continuously feed back on how to refine operations and maximise performance.
• Take genuine ownership of the commercial success of the venue - with our profit share scheme meaning you'll directly benefit from the results you deliver.

Health, Safety & Compliance

• Uphold the highest standards of health & safety, licensing and food hygiene.
• Carry out risk assessments and ensure all team members are fully trained and compliant.
• Create a safe environment for both guests and the team without compromising on the fun.

ABOUT YOU

• Proven experience as a General Manager in a high-volume hospitality or entertainment-led venue.
• A natural leader who genuinely cares about guests and team development.
• Passionate about delivering outstanding service and slick operations.
• Commercially minded, with a strong track record of driving sales and profitability.
• Comfortable owning a P&L and understanding the numbers behind a successful venue.
• A confident, hands-on manager who thrives on the floor, not behind a desk.
• Comfortable in a late-night, high-energy food, drink and entertainment environment.
• Someone who sees opportunities and takes ownership rather than waiting to be told what to do.
• Detail-driven - nothing gets past you.

WHY JOIN SPINNERS?

• Competitive salary with an extremely attractive profit share scheme of £15K plus - giving you the opportunity to directly share in the financial success you create at Spinners Reading.
• Real ownership - this is your venue to lead, develop and grow, with the autonomy to make a genuine impact.
• Real career growth - we're a four-venue group backed by £4m of institutional investment and rolling out nationally. Today's great GMs are tomorrow's multi-site leaders.
• The original Spinners - take the reins of the venue where the Spinners story began, now newly refurbished and ready for its next chapter.
• A proprietary product - Clayshot® is ours alone, and you'll be running one of the only venues in the country where guests can play it.
• Generous team discounts on food, drinks and games.
• Employee Assistance Programme for wellbeing support.
• A truly unique venue that's just as fun to run as it is to visit.

Pay: Up to £60,000.00 per year

Benefits:

• Company events
• Discounted or free food
• Employee discount

Ability to commute/relocate:

• Reading RG1 7QF: reliably commute or plan to relocate before starting work (required)

Experience:

• Hospitality management: 3 years (required)

Licence/Certification:

• Personal Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person