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General Manager jobs in Durham

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Job Post Details

Assistant General Manager - job post

Bar/food place in Durham
4.0 out of 5 stars
Durham
£27,000 - £29,000 a year - Full-time

Job details

Pay

  • £27,000 - £29,000 a year

Job type

  • Full-time

Location

Durham

Benefits

Pulled from the full job description

  • Employee discount
  • Company pension
  • Discounted or free food
  • On-site parking

Full job description

Position Overview:

The Assistant General Manager supports the General Manager in overseeing the day-to-day operations of our gorgeous bar and restaurant, with 5 room acccomodation. They assist in managing staff, ensuring exceptional customer service, maintaining high-quality food and beverage offerings, and driving profitability. The Assistant General Manager plays a crucial role in maintaining a smooth and efficient operation and must possess strong leadership skills, excellent communication abilities, and a deep understanding of the hospitality industry.

Key Responsibilities:

1. Operations Support:

- Assist the General Manager in overseeing all aspects of daily operations, including food and beverage service, customer satisfaction, cleanliness, and compliance with health and safety regulations.

- Help develop and implement standard operating procedures to ensure efficient and effective operations.

- Collaborate with the General Manager to monitor stock levels, order supplies, and manage supplier relationships to ensure adequate stock levels and cost control.

- Conduct regular inspections to maintain cleanliness, organisation, and adherence to quality standards.

2. Staff Management:

- Support the General Manager in recruiting, training, and supervising a team of employees, including bartenders, servers, kitchen staff, and support staff.

- Assist in setting performance expectations, providing ongoing feedback, and conducting performance evaluations.

- Foster a positive work environment, promote teamwork, and assist in resolving any conflicts or issues that may arise.

- Support the development and implementation of training programs to enhance staff skills and knowledge.

3. Customer Service:

- Assist the General Manager in ensuring exceptional customer service by upholding high standards and leading by example.

- Help address customer complaints or concerns promptly and effectively, striving to exceed customer expectations.

- Monitor customer feedback and assist in implementing improvements to enhance the overall dining experience.

4. Financial Support:

- Collaborate with the General Manager in developing and managing budgets, including revenue forecasting, expense control, and profit maximization.

- Assist in analysing financial statements, sales reports, and other performance indicators to identify areas for improvement and implement strategies to increase profitability.

- Support cost control efforts by monitoring food and beverage stocks, labour expenses, and other operational expenses.

- Assist in coordinating with the marketing team to develop and implement promotional activities to drive sales and revenue.

5. Compliance and Safety:

- Assist the General Manager in ensuring compliance with all statutory regulations, including health and safety standards, alcohol licensing, and employment laws.

- Help maintain accurate records and documentation related to permits, licenses, and inspections.

- Support the implementation and enforcement of policies and procedures to ensure a safe and secure environment for staff and customers.

Job Type: Full-time

Pay: £27,000.00-£29,000.00 per year

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount
  • On-site parking

Work Location: In person

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