General Manager jobs in Thornham Magna

We are on the lookout for an upbeat, driven and enthusiastic individual who enjoys working in a fun and high footfall environment. The individual must demonstrate a proven track record of leading from the front and being able to inspire a young and developing team.

We are open to considering individuals from other similar industries such as hospitality, events, leisure and fitness.

Job description

As the General Manager, you will be responsible for overseeing all aspects of the park's operations, driving business growth, ensuring exceptional customer experiences, and managing a team of staff members. The ideal candidate will have strong leadership abilities, excellent business acumen, and a passion for delivering outstanding service in a recreational environment.

Key Responsibilities:

Sales and Service Delivery

• Develop and manage the annual budget, including revenue projections, expense control, and cost analysis.
• Monitor financial performance, analyse variances, and implement corrective actions as needed.
• Ensure the highest standard of customer service by maintaining and improving review scores and mystery shop results.
• Manage day-to-day park operations and perform front-line management duties when necessary.
• Handle complaints within the team's scope, ensuring compliant resolution.
• Execute local sales and marketing plans, including social media management.
• Achieve and monitor upsell targets for the front-of-house café and reception.
• Maintain and update marketing literature on-site.
• Meet site sales targets related to group bookings, parties, and other business initiatives.

Compliance & Safety Management

• Oversee health and safety processes, including facility and equipment inspections, maintenance records, and personnel training.
• Establish and maintain effective controls covering financial and operational aspects of the business in accordance with company policy.
• Ensure compliance with contracts, licenses, and documentation required for safe park operations.
• Conduct audits and ensure revenue protection compliance in line with company procedures.
• Ensure proper use of the company's compliance and time and attendance systems.
• Ensure overall performance and compliance of the café.

Team Management

• Manage employee sickness and lateness records, following up as per company policy.
• Lead a high-performing team through effective recruitment, people management, development, retention, and succession planning strategies.
• Communicate park targets and KPIs to relevant team members and develop plans to achieve them.
• Foster a culture of exceptional customer service and teamwork among staff members.

Skills and Attributes

• Strong leadership skills and ability to inspire and motivate a diverse team.
• Excellent business acumen and ability to analyse financial data and make informed decisions.
• Outstanding communication and interpersonal skills.
• Demonstrated ability to drive business growth and exceed financial targets.
• In-depth knowledge of safety protocols and risk management in a recreational environment.
• Proficiency in computer systems and software for financial and operational management.

Pay, bonus and benefits

- £40,000 - £44,000 per year. Including annual performance related reviews.

- 10% performance related bonus

- 25 days annual leave + 8 bank holidays.

Requirements

• Proven experience in a senior management role within the hospitality, recreation, or entertainment industry.
• Minimum of 5 years of proven leadership experience (essential).
• First Aid qualification.
• IOSH/NEBOSH General Certificate Qualified would be advantageous
• Flexibility is essential due to extended operating hours, including days, nights, weekends, and bank holidays.
• Sales experience (desirable).
• Café experience (desirable).

Job Types: Full-time, Permanent

Pay: £40,000.00-£44,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Work Location: In person