German Call Centre jobs in West London

• Location: United Kingdom, with realistic commute to the London office required
• Work arrangement: Full-time; office access in London required
• Compensation: GBP 30,000 - 35,000

Customer Care Specialist — High-Growth SME Fintech Lender Summary

• Role: Customer Care Specialist
• Location: United Kingdom, with realistic commute to the London office required
• Work arrangement: Full-time; office access in London required, with flexibility to work additional hours when needed
• Compensation: GBP 30,000 - 35,000

This is a high-growth fintech lender serving SMEs across Australia, New Zealand, Asia, and Europe. The UK team is an important part of that broader growth journey, combining pace and customer focus with strong governance standards.

What you'll do

• Handle customer enquiries and resolve issues through clear, professional communication
• Keep internal systems and databases accurate, current, and well maintained
• Find practical customer solutions that align with service standards and internal processes
• Support recovery-related activity, including contacting customers to recover funds when needed
• Work closely with colleagues across the business as priorities shift day to day
• Protect the customer experience through careful record-keeping, follow-through, and attention to detail

Who we're looking for You’ll likely be a hands-on customer care or support professional who takes ownership, stays organised, and is comfortable working in a busy environment.
Must-haves:

• Experience in customer care or customer support roles where you’ve handled enquiries, resolved issues, and maintained strong service standards
• Experience using internal systems or databases as part of your day-to-day work, with a strong focus on accuracy
• Solid working knowledge of MS Excel and MS Word
• Early-career to mid-level experience in a customer-facing or operations role, with evidence that you can work to deadlines in a high-pressure environment
• Interest in building your career in financial services

Nice-to-haves:

• Experience in financial services, lending, fintech, or another regulated or customer-sensitive environment
• Experience working in a high-growth business where priorities can shift quickly
• Exposure to work where accuracy under pressure really matters
• Experience collaborating across teams to keep operations running smoothly

What's in it for you

• Build your financial services experience inside a growing UK business that is part of a wider international lender
• Join a company with real scale and momentum, not an early-stage idea
• Be part of a business that combines pace and customer focus with strong governance standards

About the Company A fast-growing international fintech company providing flexible funding solutions to support SME growth.
Originally launched in Australia, the business has expanded across APAC and Europe, building a high-performing, people-first team. The company has funded over $1.5B in loans and continues to scale rapidly, with strong recognition for its culture, diversity, and customer experience.
How to apply Ploomo is supporting this process as the exclusive talent partner and is running a structured selection process on behalf of the company.
After applying, you will receive an email from Ploomo with further instructions, including a short online assessment designed to help us understand your thinking style and mindset. It takes around 15–20 minutes to complete. There are no right or wrong answers — the focus is on alignment.
To be considered for shortlisting, you will need to complete the assessment.
Please keep an eye on your inbox, including your spam or junk folder, and mark emails from @ploomo.io as safe so you do not miss any communication.
If you have any issues receiving the email or completing the assessment, please contact applications@ploomo.io.