Glasgow City Centre jobs in Glasgow

Operations Coordinator (Process & Customer Support) – French, Spanish or Dutch Speaker (Permanent)

Location: Glasgow city centre (hybrid – 1–2 days a week in the office)
Contract: Permanent, full-time, 37.5 hours per week
Salary: £27,000–£29,000 plus bonus and benefits

Start a career in international operations – full training provided

We have several vacancies in a Glasgow-based support team that keeps an international business running day to day. This role suits someone organised and accurate who enjoys fixing problems. You don't need office experience: many of our team joined from shops, restaurants, hotels and other customer-facing jobs, and we'll give you the training to build a professional career.

Please note: this is a desk-based role, not a phone-based one. Most of your work happens over email and through our case management system, keeping processes running smoothly for colleagues and contractors.

Language requirement

You'll work with colleagues and contacts across Europe, so you'll need to read, write and speak French, Spanish or Dutch confidently, alongside good English. You'll use your second language every week to answer queries and check paperwork.

What you'll do

• Keep records accurate: check and update operational data so that everything we hold is correct and compliant.
• Answer queries: be a go-to contact for colleagues and contractors, replying by email and through the case system in English and French/Spanish/Dutch.
• Contractor administration: look after each stage of a contractor's assignment, from setting up and checking documents to extensions and leaving.
• Solve problems: work through trickier issues, know when to pass them on, and keep people updated along the way.
• Improve how we work: keep our guidance notes up to date and put forward ideas to simplify our processes.

What you'll need

• Essential: fluent French, Spanish or Dutch, plus good English.
• Essential: careful, accurate work and clear written communication.
• Essential: the confidence to use your initiative and solve problems.
• Desirable: experience in customer service, retail, hospitality, a contact centre or administration.
• Desirable: any experience of ticketing, workflow or onboarding software (not expected).

What you'll get

• Full training: we'll teach you our systems and processes from day one.
• Flexibility: hybrid working, with 1–2 days a week in our Glasgow office.
• A supportive team: people who share knowledge, ask questions and help each other out.
• Skills for your future: practical experience in operations, data, compliance and business systems.

Ready to apply? If you're organised, curious and fluent in French, Spanish or Dutch, send us your CV.

STC1

Pay: £27,000.00-£29,000.00 per year

Benefits:

• Company pension
• Work from home

Application question(s):

• This role is hybrid, however we require candidates to live within commuting distance of Glasgow City Centre and attend the office 1-2 days per week.
• This role is paying up to £29,000 + bonus, is this in line with your expectations

Language:

• Spanish (preferred)
• French (preferred)
• Dutch (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Glasgow (Glasgow)