Gloucestershire Police jobs

To apply for this role, please visit our website - 6480 Force Control Room Call Handler - Gloucestershire Constabulary

Force Control Room Call Handler – 26th April 2027 intake

Do you have what it takes to be at the front-line of policing and help Gloucestershire Constabulary deliver our mission to keep people safe from harm? Do you share our values of integrity, impartiality and transparency? Can you be dedicated to work in the public's interest, engaging and listening to their needs and concerns?

We are looking for individuals with exceptional communication skills and a passion for public service to become Force Control Room (FCR) Call Handlers within Gloucestershire Constabulary.

About the role

As a Call Handler, you will be part of an inclusive team of professionals delivering an excellent service to the public.

You will work in an environment which changes from minute-to-minute. No two days will be the same as you ensure that the public feel valued; helping to build confidence in the police service. You will be dealing with emergency and non-emergency contact via a variety of channels.

As a Call Handler, you will receive calls from members of the public who may be distressed and in a time critical situation. You will need to take control, gain relevant information and make dynamic decisions whilst being empathetic, compassionate and supportive.

Please note the shift pattern as a Call Handler will be working a 24/7 pattern and includes bank holidays and weekends.

This position attracts a shift allowance of 34.32%, which commences after the completion of the initial training course when the successful applicants start working the 24/7 shift pattern.

Please see the approximate salary below -

Initial training period:

• Scale 4 salary = £27,204 - £29,859

Following successful completion of initial training and commencing 24/7 shift pattern:

• Scale 4 salary with shift allowance approximately (34.32%) = £36,540 - £40,106

Job Types: Full-time, Permanent

Pay: £27,204.00-£29,859.00 per year

Benefits:

• Canteen
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• On-site gym
• On-site parking
• Sick pay

Work Location: In person