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Retail Sales & Merchandising Specialist

Leisure World | Brompton on Swale, Richmond, North Yorkshire (DL10 7JB)

Job Type: Full-time, Permanent

Pay: From £12.71 per hour

Love Retail? Love People? Love Selling?

We're looking for enthusiastic, outgoing and commercially minded retail people who genuinely love working in a store, interacting with customers and creating fantastic shopping experiences.

If you enjoy helping customers discover products they'll love, making a sale, creating beautiful displays and taking pride in how a store looks and feels, we'd love to meet you.

At Leisure World, we want shopping to feel personal, enjoyable and memorable — not just another transaction.

About Us

Leisure World is much more than a caravan and motorhome dealership. We're a growing leisure and lifestyle destination, bringing together motorhomes, campervans, caravans, an extensive Lifestyle Store offering everything for life indoors and outdoors, and The Terrace, our very own café, bar and eatery.

Our Lifestyle Store offers an exciting and varied retail environment, with products covering outdoor living, homewares, gifts, leisure, accessories and much more.

With exciting plans for the future, we're continuing to invest in our facilities and customer experience.

The Opportunity

We're looking for people who are passionate about retail sales, customer service and visual merchandising.

You'll spend your time engaging with customers, understanding what they're looking for, recommending products and creating an exceptional one-to-one shopping experience.

You'll also help keep our store looking fantastic, developing eye-catching displays, introducing new products and ensuring everything is presented beautifully.

This is a hands-on, customer-facing role where your personality, enthusiasm and retail experience can really shine.

Key Responsibilities

Retail Sales & Customer Experience

• Welcome customers and make every visit feel special.
• Build relationships through friendly, personal and knowledgeable service.
• Recommend products, demonstrate features and confidently turn enquiries into sales.
• Act as a personal shopper, helping customers discover products they might not otherwise have considered.
• Identify opportunities for additional sales while ensuring customers receive genuine value.
• Help deliver an exceptional 5-star customer experience, earning genuine positive reviews on Google and Trustpilot.

Visual Merchandising & Store Presentation

• Create attractive, inspiring and commercially effective product displays.
• Merchandise shelves, displays and promotional areas to encourage sales.
• Keep the store beautifully presented, organised and fully stocked.
• Help introduce new products, seasonal collections and special promotions.
• Use creativity and commercial awareness to make products stand out.
• Take pride in the overall appearance and shopping experience of our Lifestyle Store.

Supporting Our Wider Retail Business

• Assist customers through telephone, email, online chat and Click & Collect.
• Support online product listings, photography and merchandising.
• Help with stock replenishment, deliveries and online orders.
• Research products, competitor pricing and availability.
• Identify opportunities to increase sales, improve efficiency and reduce unnecessary costs.
• Work closely with colleagues across Leisure World and The Terrace.

What We're Looking For

We're particularly interested in people with previous experience working in a retail shop or store who genuinely enjoy selling and interacting with customers.

You'll ideally have:

• Previous experience in a customer-facing retail sales role.
• A warm, friendly, confident and outgoing personality.
• A genuine passion for helping customers and delivering outstanding service.
• The confidence to approach customers, start conversations and recommend products.
• A flair for visual merchandising and creating attractive displays.
• Good commercial awareness and an interest in achieving sales targets.
• Excellent organisation, attention to detail and teamwork.
• A proactive attitude and willingness to get involved wherever needed.
• Confidence using computers and a willingness to learn new systems.

Experience in homewares, gifts, lifestyle, fashion, garden centres, department stores or other specialist retail environments would be particularly welcome.

What We Offer

• A varied and enjoyable role in a growing lifestyle retail business.
• The opportunity to contribute ideas and help shape our retail displays and customer experience.
• A friendly, supportive and enthusiastic team.
• Staff discounts across Leisure World and The Terrace.
• Company pension and free on-site parking.
• Training, development and opportunities to progress.

The Leisure World Way

We believe great retail is about more than putting products on shelves or processing transactions.

It's about making customers feel welcome, taking a genuine interest in what they're looking for and creating a shopping experience that makes them want to return.

We want people who take pride in making a sale, love seeing a beautifully merchandised display and understand that every customer matters, every sale matters and every opportunity matters.

Apply Today

If you're passionate about retail, love meeting people and enjoy creating fantastic shopping experiences, we'd love to hear from you.

Apply through Indeed with your CV and tell us a little about your retail experience.

Pay: From £12.71 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Work Location: In person