Graze jobs

We are looking to recruit an experienced Part Time Duty Manager to support with the smooth day-to-day running of Cattle Country Farm Park. The role typically works 16 hours per week in termtime with up to full time hours available in school holiday periods.

Working closely with the Farm Park Management team and other Duty Managers, you’ll be responsible for the daily running of the Farm Park, managing both staff operations and visitor experience, to deliver an excellent day out for our customers and a happy working environment for our staff. You will also play a key role in preparing the park for days it is open, as well as planning and delivering special events throughout the year

Key areas of training and responsibilities

• Lead and motivate the Farm Park Team on days the park is open, being the main point of contact during opening hours
• Deputise for the Farm Park Managers in their absence, working alongside other Duty Managers to ensure the smooth running of the park and key operations within it such as Graze Café and Animal Barn
• Ensure the Park is well maintained and ready to open
• Delegate daily tasks and ensuring that a high standard of customer service is delivered at all times
• Assist with training new starters and team members
• Maintain high standards of hygiene and cleanliness, setting an example to the wider team
• Assist with the set up and delivery of special events throughout the year
• Look for ways to enhance the customer experience with new ideas, operational improvements, and the day-to-day running of the park
• Key holder with responsibility for cashing up and end of day procedures
• Deal with complaints and questions
• Supervise parties and school visits

Job requirements

• You must have previous experience in a similar or relevant environment such as retail, leisure or a visitor attraction at Duty Manager level
• Excellent customer service and communication skills
• Have a smart and professional appearance
• Be flexible and able to work additional hours when required
• Be highly organised and able to use initiative to solve problems
• Confident managing a large team
• Calm when working under pressure
• Highly organised with a can-do attitude
• First Aid training and experience
• You must be able to work one day at the weekends, and during school holidays where additional hours are available

Full training will be provided to the successful candidates

Job Types: Part-time, Permanent

Pay: Up to £14.75 per hour

Benefits:

• Employee discount
• Free parking
• On-site parking

Ability to commute/relocate:

• Berkeley GL13 9EW: reliably commute or plan to relocate before starting work (required)

Experience:

• Duty Manager: 2 years (required)
• Team management: 2 years (required)
• Customer service: 3 years (required)

Work Location: In person