Green Cross Training Ltd jobs

Operations Coordinator

Up to £35,000

Founded in 2011, Glow Green is a FCA regulated renewable technology installation and finance business. Glow Green aims to become the most successful UK wide installer of solar, battery and heat pumps.

Glow Green is now rated “The UK’s Top Pick Installer” of 2025 and 2026 by The Independent.

Glow Green are proud to have successfully reached over 15,000 reviews across two Trustpilot pages, with our solar page being 4.7/5 star rating.

We are partnered with Utility Warehouse (Telecom Plus PLC), Uswitch, MoneySuperMarket, HIVE and GoCompare, and further launches with other leading comparison brands are happening soon.

We have been successfully trading for over 15 years, employing over 170 office staff and over 3000 engineers nationwide. We have built a bespoke CRM and various web applications to fuel our growth. Our digital infrastructure will enable us to become the UK's largest energy installer in the coming years.

We have an exciting opportunity for an experienced Operations Coordinator to join our team who will play a crucial role in providing operational support to our customers and subcontractors.

Why you’ll love working at Glow Green!

• Earn competitively with a salary of up to £35,000.00 per year.
• Take time for yourself with 33 days of annual leave, including Bank Holidays.
• Multiple office locations - You can work in our Bournemouth or Ferndown office.
• Grow your career through progression opportunities and cross-training development.
• Enjoy work-life balance with a Monday to Friday schedule—and if you want, optional overtime to boost your earnings.
• Share the love with our employee referral scheme: earn up to £1,000 for every successful referral, with no limits!
• Get rewarded for your hard work with performance-related pay reviews.
• Feel secure with company sick pay and a pension scheme.
• Perks to brighten your day: eye care vouchers, paid socials, team lunches, daily fresh fruit, drinks, and sweet treats.

What you’ll be doing as a Glow Green Operations Coordinator

• Support customers with general customer enquiries and technical support by phone and email in a professional manner;
• Be the face of Glow Green for customers, engaging with them in a way that shows we really care about doing the right thing for each of them;
• Help and support customers need repair work completing, following company procedures and arranging for engineers to attend appointments;
• Decide within our guidelines the best problem fix for each individual customer who has had a problem, and recommend new options if needed;
• Communication is key. You need to ensure that you keep on top of updating customers and have demonstrable empathy and rapport building skills;
• Work alongside the technical service managers and help customers who have technical queries relating to their installations;
• Own your customers who require further work completing in order to complete their installation and see them through to completion;
• Proactively work with other business areas to ensure customer queries and appointments are managed effectively.

The ideal Operations Coordinator

We’re looking for someone who:

• At least 2 years experience within a customer operational role or similar;
• Experience in multi tasking and needing to be extremely organised;
• Skilled at problem solving;
• Excellent telephone manner;
• Excellent communication skills;
• Enjoy working in a fast paced environment;
• Team Player.

Our reputation for providing excellent service is readily reflected in the people that we employ.

The successful Operations Coordinator will play a key role in supporting our growth journey as we work towards our mission of becoming the UK’s leading renewables installer.

Job Types: Full-time, Permanent

Pay: Up to £35,000.00 per year

Benefits:

• Company events
• Company pension
• Free flu jabs
• Referral programme
• Sick pay
• Transport links

Application question(s):

• Do you live in Bournemouth of surrounding area's?

Experience:

• phone based customer service: 1 year (required)

Work Location: In person