Green Cross Training Ltd jobs

Company Description

For over 20 years, Codeo has been a leading European partner in extending the lifespan of digital equipment for businesses. Codeo proudly identifies as "Techcyclers," leading the way in sustainable technology practices.

Location: Borough Green & Wrotham

Reporting to: Service Centre Manager

40h/week 8am-5pm

Role Description

We are seeking a Technical & Production Supervisor for a full-time, on-site position located in Borough Green. In this role, you will oversee day-to-day production operations, manage production schedules, and ensure that each project is completed efficiently and on time. You'll lead a team of technicians, facilitate communication between departments, and ensure that production meets both quality and sustainability standards.

Qualifications

• Strong supervisory skills with experience in leading and managing teams
• Expertise in production management and operational efficiency
• Great communication skills for cross-departmental collaboration
• Detail-oriented, organized, and capable of meeting deadlines.
• Previous experience in a technical production environment is desirable

Key Responsibilities:

Workshop & Technical Management:

• Manage day-to-day workshop operations, ensuring timely, high-quality repairs of all incoming devices.
• Plan and manage repair & refurbishment workflows, resource allocation, and parts logistics to meet SLA targets and reduce turnaround times.
• Lead troubleshooting and root cause analysis of complex technical issues, supporting technicians in developing solutions.
• Implement and refine best practices for diagnostics, repairs, testing, and quality control
• Ensure adherence to technical standards, operating procedures, and regulatory compliance across the team.
• Promote a culture of continuous improvement, identifying and executing opportunities to enhance technical processes, reduce faults, and improve turnaround time.

Data & Systems Management:

• Maintain accurate and timely data input and processing in internal ERP systems (Tesseract, SMART, and Odoo)
• Monitor and improve data quality relating to work orders, inventory, repair logs, and client history.
• Use system data to identify trends, generate reports, and support operational planning and forecasting.

Team Leadership & HR Management:

• Lead, supervise, and develop a team of technicians, fostering a positive, accountable, and high-performance culture.
• Handle HR responsibilities including performance management, training and development, appraisals, and disciplinaries in line with company policy.
• Support technician onboarding and ongoing skills development to meet evolving technical requirements.
• Ensure full compliance with health & safety standards and promote best practices across the team.

Customer Liaison & Planning:

• Act as the key point of contact for internal customers on technical and planning matters.
• Work closely with internal clients to schedule repairs, provide technical advice, and manage expectations.
• Collaborate with planning and operations teams at Codeo and Unicomp to align workshop capacity with incoming demand, manage priorities and customer deadlines.
• Escalate and resolve technical or service issues in a professional and timely manner.

What’s on Offer

• £32K/yr - £35K/yr
• 20 days annual leave + bank holidays
• Free meals and drinks on site
• Training, development, and wellbeing benefits
• Free parking

Lead by Example. Support Your Team. Make a Real Impact.

Step into a hands-on supervisory role where strong communication, mentoring, and teamwork drive success.

Pay: £32,000.00-£35,000.00 per year

Benefits:

• Canteen
• Casual dress
• Company events
• Company pension
• Discounted or free food
• Free parking
• On-site parking

Work Location: In person