Guest Hours jobs in Solihull B91

Job Description: Wedding & Events Coordinator

Job Title: Wedding & Events CoordinatorDepartment: Events / Hospitality

Job Purpose

To coordinate and deliver exceptional weddings and events from the initial enquiry through to the successful completion of each event. The Wedding & Events Coordinator will be responsible for managing client relationships, organising event details, liaising with suppliers, coordinating staff and ensuring every wedding and event runs smoothly and exceeds client expectations.

The role requires someone who is highly organised, enthusiastic, creative, professional and passionate about delivering outstanding customer service.

Key Responsibilities

1. Wedding & Event Planning

• Manage wedding and event enquiries from initial contact through to booking and completion.
• Arrange and conduct venue viewings and client consultations.
• Discuss clients' requirements, preferences, budgets and expectations.
• Prepare quotations, proposals, contracts and event packages.
• Coordinate all aspects of weddings, private functions, corporate events and special occasions.
• Create detailed event schedules, running orders and floor plans.
• Ensure all event details are accurately recorded and communicated.

2. Client Relationship Management

• Act as the main point of contact for clients throughout the planning process.
• Build strong relationships with couples, families and corporate clients.
• Maintain regular communication and provide updates.
• Handle client queries, requests and any concerns professionally.
• Ensure clients feel supported, confident and excited about their event.

3. Supplier & Venue Coordination

• Liaise with external suppliers, including florists, photographers, entertainers, caterers, decorators and other event professionals.
• Coordinate supplier arrivals, access times and set-up requirements.
• Ensure the venue is prepared and presented to the highest standard.
• Oversee room layouts, table plans, decorations and finishing touches.
• Manage event equipment, furniture and resources.

4. Event Delivery & On-the-Day Coordination

• Oversee weddings and events on the day to ensure everything runs to schedule.
• Coordinate staff, suppliers and venue teams.
• Welcome clients and guests and ensure a professional, friendly service.
• Manage last-minute changes and resolve issues quickly and calmly.
• Ensure all elements of the event meet agreed expectations.
• Conduct final checks before, during and after events.

5. Administration & Sales

• Manage event bookings, deposits, payments and outstanding balances.
• Maintain accurate booking records and client files.
• Prepare invoices and monitor payment deadlines.
• Support sales activity and follow up on prospective enquiries.
• Work towards agreed booking and revenue targets.
• Maintain event calendars and ensure all documentation is up to date.

6. Health, Safety & Compliance

• Ensure events comply with venue policies, health and safety procedures and licensing requirements.
• Identify and manage potential risks.
• Ensure appropriate staffing and operational arrangements are in place.
• Maintain high standards of cleanliness, presentation and guest safety.

Skills & Experience Required

• Previous experience in wedding planning, event coordination, hospitality or customer service.
• Excellent organisational and time-management skills.
• Strong communication and interpersonal skills.
• Excellent attention to detail.
• Ability to manage multiple events and deadlines simultaneously.
• Confident dealing with clients, suppliers and staff.
• Good problem-solving skills and the ability to remain calm under pressure.
• Competent IT and administration skills.
• A flexible approach to working, including evenings, weekends and bank holidays.
• A genuine passion for weddings, events and creating memorable experiences.

Personal Attributes

The successful candidate will be:

• Friendly, approachable and professional.
• Enthusiastic, positive and passionate about their role.
• Creative, proactive and solutions-focused.
• Reliable, flexible and self-motivated.
• Confident working independently and as part of a team.
• Calm and composed under pressure.
• Committed to delivering exceptional standards of service.

Key Performance Indicators (KPIs)

Performance will be measured against:

• Number of wedding and event bookings secured.
• Conversion rate of enquiries into confirmed bookings.
• Client satisfaction and positive reviews.
• Accuracy of event planning and administration.
• Successful delivery of events.
• Achievement of agreed sales and revenue targets.
• Positive relationships with suppliers and internal teams.

Working Hours

The role will generally involve 40 contracted hours per week, with flexibility required to accommodate weddings and events, including evenings, weekends and bank holidays.

Job Type: Full-time

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Application question(s):

• Be within 8 miles of Solihull
• Are you a genuine job seeker seeking employment

Experience:

• Event planning: 3 years (required)
• Sales: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person