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Guest Hours jobs in Solihull B91

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    • Flexible attitude and working hours.
    • Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness.
    • View all Voco St. Johns jobs - Solihull jobs
    • Salary Search: Receptionist salaries in Solihull
    • See popular questions & answers about Voco St. Johns
    • Excellent customer service skills with a genuine desire to deliver exceptional experiences to each and every guest.
    • Solid social skills - you act like your Nan is standing behind you (at least while you’re at work).
    • Stand and move for most - if not all - of your shift.
    • Provide exceptional after-sales support, taking ownership of guest enquiries, amendments and travel-related requests, ensuring every guest receives a seamless…
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    • Flexible hours to fit around your life.
    • Enjoy talking about food and making genuine recommendations.
    • Stay calm, switched on and one step ahead when it gets busy…
    • Flexible hours and the guaranteed stability of a minimum-hour contract.
    • Confidently recommend our dishes,drinks,and desserts.
    • Some of our stores have extended opening hours over the festive period.
    • Flexibility: Monday - Sunday (rotating shifts).
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    • Flexibility in hours, airport shifts can start at 3am.
    • In return you'll get free meals on shift, up to 30% discount at all our brands with no limit on number of…
    • Deliver warm, friendly and genuine service to every member and guest.
    • In this role, you will play a part in creating a welcoming environment for every member…
    • Maintain high standards of cleanliness, presentation and guest safety.
    • The role will generally involve 40 contracted hours per week, with flexibility required…
    • Fair rotas with hours spread fairly and changes kept to a minimum.
    • A commitment to prioritise your work life balance- including 2 days off and a weekend off…
    • Delivering excellent guest service and handling guest feedback.
    • Flexible with working hours is essential.
    • Good interpersonal skills, guest oriented and service…
    • Hourly salary of £12.73 with 24 hours guaranteed per week.
    • You'll help maintain a safe, welcoming and well-presented hotel environment for both guests and…
    • Resolve guest queries efficiently and professionally.
    • Handle reservations, enquiries and guest requests.
    • This is a full-time role with a salary of up to £12.73…
    • We are looking for a reliable and customer-focused Duty Manager to join our Nights team, suitable for a full-time or part-timer.
    • Food Beverage service at night.

Job Post Details

Receptionist
Voco St. Johns
·
3.0
Solihull
Full-time
Apply now

Job details

Pay information not provided
Free or subsidised travel, Employee discount, Gym membership, Free parking, On-site parking
Full-time
Solihull

Full job description

Job Ref: KGH12588
Branch: Voco St. Johns
Location: Voco St.Johns Solihull, Birmingham
Contract type: Permanent
Hours: Full Time
Shift pattern: 07:00-23:00
Hours per week: 40
Posted date: 29/10/2026
Closing date: 12/11/2026


No matter what, you have the ability to smile the most welcoming smile and put the customer’s needs first. You love being able to make each and every person’s stay not only memorable but personal and you’re able to do that because you understand the importance of the small details.

You’re a mind-reader due to your ability to anticipate what your customer wants before they even knew what they wanted. And juggler – because you love change and are focused on delivering outstanding guest experience whilst overseeing a busy reception.

What you’ll be doing as a Receptionist

  • Constantly finding innovative ways to put a smile on your customer’s face – that’s where embracing change comes in! An upgrade for one of your regulars who have stayed with you five times in the last month and well, why wouldn’t we want to go above and beyond?
  • Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
  • Living and breathing outstanding service, instilling trust in your fellow team mates to commit to an outstanding guest experience
  • Driving sales opportunities and maximising revenue and occupancy levels

What’ll make you a great fit for this Receptionist role

  • It doesn’t matter where you’ve gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needs
  • You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
  • You’ll love people – and as a result, have great interpersonal and communication skills
  • Details? You love them! You’ll be incredibly attentive with guests as a result
  • Flexible and able to remain focused on results under pressure and to challenging deadlines
  • Self-motivated and confident
  • Hard-working but FUN!

The benefits


  • Discounts across retail, restaurants, events etc (because we know life isn’t just about work)
  • Family and Friends discounts in hotels across the Kew Green Hotels estate
  • Leisure Club / Gym free membership
  • International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
  • Parking on site for free
  • Meals for free on shift – hard work is hungry work!
  • Progression Room to grow, with opportunities across the UK and internationally
  • Uniform provided
  • Flexible attitude and working hours.
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