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    • In return for your passion and commitment, we offer a great package including, a hotel recognition scheme with rewards, discounted use of hotel facilities,…
    • Excellent written and digital communication skills for guest‑facing communication.
    • Take full accountability for managing and resolving owner and guest…
    • Do you have experience in resolving guest concerns promptly?
    • The role holder is required to maintain and enhance the guests offering and ensure that customers…
    • A natural problem solver, you take pride in resolving guest concerns quickly and effectively while continuously identifying opportunities to improve service…
    • Your job will be to lead and train the team to ensure that guests receive a warm welcome and a rooms are prepared to gold standards.
    • As a member of the Concierge team, you play a proactive role in welcoming guests and using the guest's name whenever possible.
    • Supporting continuous improvement of guest experience processes and internal operational workflows.
    • Managing and tracking guest payments, ensuring balances are…
    • Driving sales and improve guest reservations.
    • Processing bookings, schedule treatments, and guest dining arrangements.
    • Have basic knowledge of Microsoft Excel.
    • From managing large corporate and group bookings to supporting hotel operations and revenue management strategies, you'll play a vital role in the success of…
    • Previous experience in hotel or guest services is preferred but not essential.
    • Maintain accurate records of guest interactions and reservations.
    • Experience in reservations within a luxury hotel or premium brand.
    • Excellent communication skills and comfortable talking to colleagues, senior management and…
    • The role will require you to handle a variety of event enquirers ranging from professional meetings to private dining functions and large scale prestigious…
    • Collaborate with the senior hotel management team to drive innovation and continued development of the guest journey.
    • Working closely with the Head of Global Supply Chain to ensure that the 5 region team supplier managers are working within the company SOPs and reaching their…
    • Conduct hotel presentations, site inspections, and familiarisation visits to showcase the hotel and its facilities.
    • Complimentary meals during your shift.

Job Post Details

Brooklands Hotel & Spa logo

Reservations Agent - job post

Brooklands Hotel & Spa
3.6 out of 5 stars
KT130SL, Weybridge KT13 0SL
£26,650 a year - Permanent, Full-time
Responded to 75% or more applications in the past 30 days, typically within 3 days.

Job details

Pay

  • £26,650 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Weekend availability

Location

KT130SL, Weybridge KT13 0SL

Benefits

Pulled from the full job description

  • Referral programme
  • Employee discount
  • Gym membership
  • Free parking
  • Additional leave
  • Store discount
  • Company pension

Full job description

Brooklands Hotel is looking for a reservations agent to join our busy sales team . The reservation agent has responsibility for managing all bedroom, spa and restaurant bookings and following procedures to maximize revenue. They must demonstrate high energy levels for our fast paced environment, attention to detail and focus on providing four-star customer service to the highest standard. We are looking for someone with a great personality and can do attitude who has the ability to multi task and problem solve where needed. Rota basis 5 days out of 7 including some weekend dates on a rota basis. Previous experience in hotel front of house reception or reservations preferable, however would also suit a hospitality graduate wanting to start in the industry . Training will be given and room for progression.

Come and be part of our ‘Make it Exceptional Team’.

About us

The fabulous Brooklands Hotel has been opened since 2010 and is a modern sleek style Art Deco inspired building with bedrooms and conference suites offering state of the art facilities located on the site of the historic Brooklands race track. Understanding what it means to deliver exceptional customer service and be able to exceed guest’s expectations is imperative in this role. In return for your passion and commitment, we offer a great package including, a hotel recognition scheme with rewards, discounted use of hotel facilities, workplace pension & local attraction discount programme. If you are passionate about service and who loves going the extra mile to make sure our guests have an amazing experience, you will fit right in with our team!

Job Types: Full-time, Permanent

Pay: £26,650.00 per year

Benefits:

  • Additional leave
  • Canteen
  • Company events
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Free parking
  • Gym membership
  • Health & wellbeing programme
  • On-site gym
  • On-site parking
  • Referral programme
  • Store discount

Experience:

  • Hotel & Accommodations Guest Services Staff: 1 year (required)

Work Location: In person

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