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Job Post Details

Xeretec Office Systems Ltd logo

HP/Xerox Analyst/Printer Engineer - job post

Xeretec Office Systems Ltd
3.2 out of 5 stars
South West Region
£30,000 a year - Permanent, Full-time

Job details

Pay

  • £30,000 a year

Job type

  • Permanent
  • Full-time

Location

South West Region

Benefits

Pulled from the full job description

  • Referral programme
  • Life insurance
  • Company pension
  • Health & wellbeing programme
  • Enhanced paternity leave

Full job description

Job Summary

We are seeking a skilled and experienced HP/Xerox Printer Engineer / Analyst to join our technical team. The successful candidate will be responsible for the installation, configuration, maintenance, and support of HP and Xerox print solutions—including high-end production equipment. This role involves both hands-on engineering work and analytical assessments, ensuring optimized performance and client satisfaction.

Key Responsibilities

  • Install and Configure HP and Xerox multifunction printers, copiers, and production print devices at client sites.
  • Implement Print Solutions, including secure print, follow-me printing, print management software (e.g., Xerox Workplace Suite, HP Access Control), and workflow automation tools.
  • Deliver End-User Training on proper use of devices, secure printing practices, and use of print management or document solutions.
  • Provide Break-Fix Support, troubleshooting hardware, software, and network-related printing issues.
  • Carry Out Preventive and Periodic Maintenance, firmware upgrades, and system health checks on installed devices.
  • Document Technical Processes, service activities, and solutions implemented, ensuring alignment with service-level agreements (SLAs).
  • Collaborate with Pre Sales to develop custom print strategies for enterprise and production-level environments.

Experience/Skills Required

  • Minimum 3–5 years of experience supporting Xerox and HP printer environments, including production-class equipment.
  • Proven experience with Xerox solutions (e.g. Workplace Suite).
  • Solid understanding of print servers, network protocols, and integration with Active Directory/LDAP.
  • Hands-on experience in device firmware upgrades, configuration utilities, and fleet management tools.
  • Strong knowledge of Windows and Apple print architecture and troubleshooting methodologies.
  • Ability to interpret technical manuals, service bulletins, and diagnostic tools.
  • Excellent customer service skills, with the ability to work independently or as part of a field team.
  • Prior experience training end users or conducting knowledge transfer sessions preferred.
  • HP Certified Technician.
  • Xerox Solutions or Production Printer Certifications.
  • CompTIA A+, Network+, or equivalent IT certification.

Pay: £30,000.00 per year

Benefits:

  • Company pension
  • Enhanced paternity leave
  • Health & wellbeing programme
  • Life insurance
  • Referral programme

Work Location: In person

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