Handler Emergency Dispatcher jobs

About the role

Can you stay calm under pressure, keep people informed, and coordinate a service that helps patients get where they need to be?

As a Non-Emergency Patient Transport Service (NEPTS) Controller, you'll play a key role in the day-to-day delivery of a vital healthcare service. Based at Noble's Hospital, you'll coordinate patient journeys, manage hospital discharges and transfers, and ensure transport resources are deployed effectively so patients can attend appointments and access the care they need.

Working in a fast-paced control centre environment, you'll be the central point of communication between patients, healthcare professionals and operational staff. Using telephone, radio and IT systems, you'll monitor activity, respond to changing priorities and make informed decisions to keep services running smoothly. You'll need to think on your feet, solve problems as they arise and provide a professional, compassionate service to those who rely on us.

If you're organised, adaptable and thrive in a role where no two days are the same, we'd love to hear from you.

A workplace that invests in you

A competitive salary that increases each 12 months until you reach the salary maximum.

A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.

Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.

Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.

Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and signposting on a wide range of issues.

Ability to apply for an unpaid career break after 3 years’ service.

Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.

Access to the Noble’s Hospital staff canteen where you can purchase affordable meals, drinks and snacks.

Free car parking.

Working for the Isle of Man Public Service

We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees’ wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.

We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.

The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.

Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.

We are committed to net zero by 2050 and as an entire nation UNESCO Biosphere Reserve, we are transforming public services for a sustainable future and your contributions will directly benefit our community, economy, and environment.

Things to note

A standard police check is required for this post, the cost of which will be covered by the Isle of Man Government.

Please note a relocation package is not available for this role.

Ready to apply?

We understand that you might have some questions about the role and the Recruiting Manager is on hand to support you. You can contact them at ambulancejobs.manxcare@gov.im.

To get the best out of your application, read our article on the important essentials you need to know before applying.

Applications will be accepted up to midnight of the closing date specified. If you have difficulties applying online, please contact us on 01624 685000 or by email at helpmeapply@gov.im.