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Hard Rocks Cafe jobs in London

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    • Demonstrate financial comprehension of the cafe’s budget and P&L.
    • Manage labor schedules in line with the cafe’s budget and forecast models.
    • View all Hard Rock Cafe Piccadilly Circus London United Kingdom jobs - London jobs
    • Salary Search: Restaurant Operations Manager salaries in London
    • The Cafe Supervisor is responsible for assisting the management team with the day-to-day operations of the Cafe, ensuring Guest satisfaction, while supporting…
    • Making prep recipes and menu products to spec.
    • Properly labeling, dating, covering and refrigerating prepped items for the line.
    • Remain an objective observer of the standards of service to ensure guest expectations of the brand and cafe are met.
    • Expertise in social media platforms.
    • Assistant General Manager is the senior business leader in the Cafe supporting the General Manager for upholding all brand standards, core values, while meeting…
    • The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience.
    • Answering questions - accurately and politely.
    • He/she will partner with the cafe management team to train, coach and evaluate BOH operations, ensuring that the cafe is in adherence with company policies,…
    • The Server is responsible for taking the guests through the key phase of their Hard Rock experience.
    • Handling cash & other forms of payment.
    • The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience.
    • Answering questions - accurately and politely.
    • Demonstrate financial comprehension of the cafe’s budget and P&L.
    • Manage labor schedules in line with the cafe’s budget and forecast models.
    • Assisting the Gardens Manager in ensuring that Morden College gardens and grounds at Ralph Perring Court in Beckenham and when required at Blackheath are…

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Job Post Details

Restaurant Operations Manager
Hard Rock Cafe Piccadilly Circus London United Kingdom
Building 225 -229 Criterion, London W1J 9HR
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Job details

Pay information not provided
Building 225 -229 Criterion, London W1J 9HR

Full job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Position Summary

The Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager. The Operations Manager also supports cafe senior leadership in upholding all brand standards and core values, while meeting or exceeding Hard Rock business objectives.

Functions

  • Demonstrate financial comprehension of the cafe’s budget and P&L.

  • Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.

  • Manage labor schedules in line with the cafe’s budget and forecast models.

  • Successfully run a department and/or cost center.

  • Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.

  • Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.

  • Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction.

  • Foster an environment of customer service in which all team members put the guest first in every situation.

  • Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.

  • Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld.

  • Ability to engage with guests in regards to music both current and past.

  • Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.

  • Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.

  • Support staff development and advancement along well-defined career paths.

  • Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.

  • Possess a self-motivated approach to their own personal and professional

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

  • Proven experience within an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant.

SKILLS

  • Ability to learn and bring "out of the box" ideas to their team.

  • Genuine enthusiasm and aptitude for serving people.

  • Excellent verbal and written communication skills.

  • High level of business acumen and common sense.

  • Demonstrates strong problem solving skills through ability to diagnose and implement solutions.

  • Must possess strong communication and listening skills, excellent speaking, reading and writing.

  • Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.

  • Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.

  • Multiple language abilities a plus, fluency in English required.

PHYSICAL DEMANDS

  • Managers are expected to be able to perform the job functions with reasonable accommodation.

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